Birdeye VS SOCI 
Birdeye is the #1 marketing platform for multi-location brands
Learn why Birdeye is the partner of choice for over 150,000 businesses to increase online visibility, build a stronger reputation, and grow sales.
Trusted by 150K+ local brands and businesses
“Birdeye’s AI tools have been invaluable in empowering our loan officers to respond to reviews and streamline their communication effortlessly. On the marketing side, Birdeye AI helps us create high-quality, engaging content more efficiently. We view BirdAI as a thought partner, helping us strategize on crafting content that captivates and wins new business. Beyond that, we leverage these tools to empower our business partners, enabling them to improve their operations and spark meaningful growth.”
Erin Gordon Senior Director of Digital Marketing
Birdeye ranks #1 across all the categories that are important to your business
Online Reputation Management Software
Social Media Suites
Local Listings Management Software
4 reasons to choose Birdeye over SOCi
OffersPartially OffersDoes Not Offer
A decade of leadership in online reputation management
| Capability | Why it matters | Birdeye |  |
|---|---|---|---|
| Automate review generation with CRM integrations | Get 40% more reviews | Birdeye integrates with over 3,000 CRMs and PMSes | SOCi integrations have to
be custom-built |
| View images and videos in reviews | Identify top reviewers and repurpose UGC | Birdeye provides a complete view of reviews with images and videos | SOCi doesn’t bring in media as a part of reviews |
| Review generation via QR codes and NFC tags | 15% more reviews generated at point of sale | Birdeye supports QR codes and NFC with end-to-end tracking | SOCi doesn’t support offline review generation |
| Landline texting | Use a common number for all customer outreach | Birdeye can use your landline number for texting review requests | SOCi doesn’t have this capability |
| Review reminders | 5% uplift in review generation | Birdeye can send automated reminders to customers who don’t write a review in the first go | SOCi doesn’t have this capability |
| AI-powered responses in email alerts | Get suggested responses along with review notifications | Approve AI responses in one click | SOCi has multi-step response approval processes |
| Review and response translation | Understand and respond to non-English reviews | Birdeye can auto-translate non-English reviews and help you respond in the reviewer’s language | SOCi lacks translation |
Leader in AI and Innovation
A modern platform that drives high ROI
Invested in your success
Everything you need to run a digital business
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Birdeye customers get results
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“With Birdeye, we’ve increased our number of reviews by nearly 200% YoY, which has greatly contributed to brand lift and recall.”
Brandon Dowdy-ErnstChief Experience Officer, Smile Workshop
“Birdeye gives our company instant credibility and makes getting reviews easier. We’ve seen an increase in customers contacting us directly from online, which gets our foot in the door. Birdeye also helps us build trust with customers, which is invaluable.”
Aaron NovelloTeam Leader, The Novello Group
“Birdeye brings the cacophony of 50+ location directory listing and reputation management down to a harmonious blend through a single, intuitive platform. Birdeye's solution has given me the perspective I need to effectively manage our expansive footprint.”
Ken NorquistAxia Women’s Health