Birdeye — The superior review management platform
Birdeye is the leading reputation, social media, and customer experience platform for over 150,000 local businesses and brands.
Trusted by 150K+ local brands and businesses
Compare all the features in detail below
| OffersPartially OffersDoes Not Offer | |||||
|---|---|---|---|---|---|
OffersPartially OffersDoes Not Offer | Birdeye | SOCi | |||
| Social Media Management | Social Media Management | ||||
| Bulk posting on multiple brands | |||||
| Social CRM - access conversation histories and contact details to provide personalized responses | |||||
| Hashtag suggestions | |||||
| Stock photo library integrations | |||||
| Reputation Management | Reputation Management | ||||
| Premier Google Partner | |||||
| Google Seller Ratings Certified Partner | |||||
| Review generation on Google, Facebook, and 200+ sites | |||||
| Two-click customer reviews | |||||
| Automated referral requests for every new review | |||||
| Messaging & Engagement | Messaging & Engagement | ||||
| Unified inbox for 9+ messaging channels | |||||
| Free 2-way texting | |||||
| Integrated social messaging for Facebook, Instagram, and Google | |||||
| Video chat | |||||
| AI Receptionist with auto-transcribe voicemails | |||||
| Customer Success & Support | Customer Success & Support | ||||
| Dedicated customer success rep | |||||
Get reviews on Google – and hundreds of other sites
Get more reviews and a higher star rating to be the obvious choice for customers choosing a local business. Automatically get new reviews on the sites that matter, like Google, Facebook, and over 200 more. As a Yelp partner, SOCi is unable to generate reviews.
- Easily integrate with your CRM or PMS to generate new reviews on autopilot
- Send customized, automated review requests after an appointment, service, or purchase
- Use Google’s Private API to boost Google review volume and rank higher on search
- Unhappy customers want to be heard, easily mitigate negative reviews through our direct feedback button
- Respond to reviews on Google and 200+ sites at scale with AI-generated review responses
Partner with Google at the highest level
Birdeye is a certified Google Partner helping you rank higher on Google Search, get more Google Reviews, and more.
- Easily build complete, attractive, and accurate Google Business Profiles for all your locations from within Birdeye
- Easily generate, manage, and market your Google reviews
- Automatically feature reviews from 200+ sites on the Google Knowledge Panel
- Improve your Google ad performance by up to 17% and optimize your Google ad spending
- Turn visitors into leads and leads into customers with Google Messaging
- Make your Google Profiles stand out against the competition with Google Posts
Lean on award-winning customer support
Unlike our competitors, we put your business first. We’ll never leave you hanging with always-on, dedicated customer support for your business. Feel confident that when you need support, we’re here for you and fully versed in your business - stop getting passed between support reps unfamiliar with your business or needs.
- Unlimited support via live chat, email, phone, and our in-product support center
- 500+ support articles and how-to videos
- Troubleshooting with our product experts, including integration setup, campaigns, user alerts, product questions, and more
Turn your customers into brand ambassadors
Birdeye offers a fully integrated customer referral system so your happiest customers can drive new business for you. Referrals are the most trusted form of marketing, Birdeye makes them fully automated, digital, scalable, and trackable. Go beyond providing a word-of-mouth referral or a referral text with no trackable link.
- Send automated referral requests after a positive review, survey, purchase, service, or appointment
- Send requests via text, social media, email, and your website
- Track referral revenue shares and conversions
- Easily pay out incentives through reporting and tracking
Solutions for every industry
- Dental
- Healthcare
- Real Estate
- Home Services
- Retail
- Legal
- Finance
- Auto
- Personal Services
- Dental
- Healthcare
- Real Estate
- Home Services
- Retail
- Legal
- Finance
- Auto
- Personal Services
“Birdeye is a game changer for patient experience. We can message all our patients using one central inbox.”Brandon Dowdy-ErnstSmile Workshop
Birdeye customers get results
With Birdeye, we’ve increased our number of reviews by nearly 200% YoY, which has greatly contributed to brand lift and recall.
Birdeye gives our company instant credibility and makes getting reviews easier. We’ve seen an increase in customers contacting us directly from online, which gets our foot in the door. Birdeye also helps us build trust with customers, which is invaluable.
Birdeye brings the cacophony of 50+ location directory listing and reputation management down to a harmonious blend through a single, intuitive platform. Birdeye's solution has given me the perspective I need to effectively manage our expansive footprint.
Start growing with Birdeye today
Get a firsthand look at the capabilities of the all-in-one Birdeye Platform