Birdeye and IMS Integration
IMS (Intelligent Medical Software) is an integrated electronic medical records (EMR) and practice management suite designed to help specialty departments within the healthcare sector, such as audiology, chiropractic, dermatology, diabetes, neurology, occupational therapy, orthopedics, psychiatry, urology, and more, manage patient workflows. Key features include appointment scheduling, health records, billing, electronic payments, and reporting. IMS comes with a patient dashboard, which lets staff store patient information including problems, medication, demographics, and check-ins/check-outs, and track health status with follow-up calls or alerts. Get new reviews or send out survey requests automatically with Birdeye and IMS integration.
Experience seamless transition of customer data from IMS to Birdeye via managed services. Post-transition of data, survey and review requests are automated.
- Send review requests to your clients automatically after a transaction has been completed
- Send out survey requests to get in-depth client feedback via email and SMS automatically
- Get new reviews on 150+ review sites including Facebook and Google
- Manage reviews within one comprehensive dashboard on desktop or via mobile app
- Get alerted about each incoming review via email and SMS
- Respond to reviews using auto-response templates and rules and manage client loyalty
Birdeye is a secure, all-in-one experience marketing platform. Start collecting, managing and leveraging reviews with Birdeye and IMS.
Start growing with IMS & Birdeye
Success Stories
Total Point Healthcare
Birdeye provided Total Point Healthcare with an all-in-one solution to request feedback, monitor review sentiment, and discover new approaches to patient care.
Read moreValley Veterinary Care
Birdeye helps ensure Valley Veterinary Care’s social content is tailored to the specific needs and preferences of each local audience.
Read moreNew Age Physiotherapy
How New Age Physiotherapy moved their star rating from 3 to 5.
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Birdeye gets you real results that help you be found
- +400%
- +440%
- +450%
Data is from over 100,000 Birdeye business customers
Birdeye: the obvious choice
Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for businesses of all sizes.

