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State of Online Reviews 2024

Online reviews can make or break a business — they drive customer decisions, influence brand perception, and impact bottom lines. Stop guessing about what matters most to your customers and discover data-driven insights that will propel your business forward.

This comprehensive report offers an unprecedented look into the world of online reviews, uncovering insights from 150,000+ businesses across various industries. Get ready to turn customer feedback into your competitive advantage.

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What’s inside:

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  • The shifting landscape of review solicitation, with 60% of requests now sent via email
  • An overview of trailblazers like Healthcare and Automotive, which sent the highest number of review requests
  • How automation is revolutionizing review management, with 42% of responses now generated automatically
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