Free Guide

The 2021 state of online reviews: Finance edition

Most consumers don’t trust financial service businesses and finance is one of the least trusted sectors across all industries. For finance businesses seeking to change the narrative, effectively managing reviews is critical for accelerating growth. The more insights you have on industry trends, the better equipped you’ll be to make your reviews work for you - not against you.

We’ve analyzed our customer pool of over 11,000 finance businesses of all sizes to identify statistics, trends, tactics, and technology that will help you drive success with online reviews.

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  • Automotive
  • Beauty
  • Business Services
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  • Construction
  • Consumer Goods
  • Consumer Services
  • Contractors
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  • Education
  • Finance
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Number of locations
  • 1 location
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  • 15-249 locations
  • 250+ locations

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In this guide, you’ll learn:

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What channels finance businesses are using to send review requests
Where borrowers are writing reviews online
The impact of COVID-19 on borrower reviews
How finance stacks up against other industries
Unique opportunities for finance businesses to generate more reviews
...and much more!

Birdeye gets you real results that help you be chosen

Increase in Google Reviews
+0.8 Stars
Increase in Google rating
Increase in revenue
Data is from over 60,000 Birdeye business customers

Start growing with Birdeye today!

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highest-rated customer experience software for businesses of all sizes.