AI Agents, Built Live for Your Business
Birdeye product leaders Anil Panguluri and Naveen Suravarpu build and adjust AI coworker workflows live, showing how multi-agent orchestration can turn customer feedback and front-office requests into coordinated action. They customize a review workflow to detect legal threats, route approvals, create tickets, update contact preferences, and enrich future insights, then tune Myna to follow a practice's insurance and urgent-care rules.
The demonstrations show how teams can start with preconfigured agents and coach them around real business policies instead of rebuilding every workflow from scratch.
In this webinar, you’ll learn how to:
- Start with a proven agent template, then teach it the exceptions, approval steps, and escalation paths that make the workflow fit your business.
- Design the workflow around an outcome, not a single action: one review can trigger a response, legal ticket, contact update, and tag for future analysis.
- Test policy changes against realistic scenarios before launch so booking, insurance, urgent-care, and handoff rules behave the way the team expects.
Who you’ll hear from
Anil Panguluri
Chief Product OfficerBirdeye
Naveen Suravarpu
Director of Product StrategyBirdeyeBirdeye gets you real results that help you be found
- +400%
- +440%
- +450%
Data is from over 100,000 Birdeye business customers
Birdeye: The Obvious Choice
Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for businesses of all sizes.
