Birdeye Launches AI Coworkers for Multi-Location BrandsFind out more
BirdAI: Under the Hood
Birdeye product leader Shivani Singh and engineering leader Sahil Gupta unpack the platform behind BirdAI's AI coworkers. Using an after-hours appointment call, they show how consolidated customer context, multi-agent orchestration, configurable guardrails, and continuous evaluation let AI act across locations without losing human oversight.
The session also demonstrates how Agent Studio and Ghostwriter turn a team's real procedures, calls, and coaching into editable workflows.
In this webinar, you’ll learn how to:
- Start with one measurable outcome, then assign each agent a focused role and let one AI coworker orchestrate the work from end to end.
- Give agents live customer, location, policy, and system context so they can make decisions from the business's real data instead of generic model knowledge.
- Set autonomy by risk: let routine work run automatically, require human approval for sensitive actions, and use traces, evaluations, and versioning to catch drift and support rollbacks.
Who you’ll hear from
Sahil Gupta
Senior DirectorEngineering
Shivani Singh Deo
Associate DirectorProductsBirdeye gets you real results that help you be found
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