Close the messaging gap: Serve customers on their own terms
Missed messages lead to unhappy customers. Unfortunately, with all the different communication channels that customers use, it’s easy to let messages slip through the cracks.
Join us as we speak to Sabrina Modesitt, Senior Director of Operations at StoneCreek Communities, about how her team stays on top of all interactions from text, email, chat, Facebook Messenger and even voicemail - and keeps customers delighted.
In this webinar, you’ll hear:
- The challenges of staying connected with customers at all times
- The price businesses pay when they fail to respond to customer messages
- How to be present on all the channels that your customers expect you to be on without draining your resources
Who you’ll hear from
Dhiraj Nallapaneni
Customer Experience EvangelistBirdeye
Sabrina Modesitt
Senior Director of OperationsStoneCreek CommunitiesBirdeye gets you real results that help you be connected
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- 35%
- 95%
Data is from over 150,000 Birdeye business customers
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