• Oct 05, 2020

    Birdeye announces proprietary Experience Score to give businesses real-time insight into their customer sentiment

    New

    Businesses can use customer experience score at their fingertips to help deliver a great experience at each touchpoint in the customer journey.

    Birdeye announces proprietary Experience Score to give businesses real-time insight into their customer sentiment

    Businesses can use customer experience score at their fingertips to help deliver a great experience at each touchpoint in the customer journey. Birdeye customer experience score will help businesses understand customer sentiment and happiness.

    Key highlights of Birdeye experience score:

    • Experience score is calculated based on customer feedback generated from reviews, NPS/rating surveys and CX campaigns.
    • The experience score will range from 0-10 and will be colour coded.
    • The experience score will be displayed in high-traffic areas of the platform Inbox and Contacts page)


    Displayed in key, high-traffic areas of the Birdeye platform, the new Birdeye customer happiness score helps businesses to easily focus on retaining happy customers.