Make sure your survey data reflects what customers meant
A customer accidentally selected the wrong rating. They realize it later and tell you what they actually meant.
Now, you can correct the response.
With Edit Survey Response, Admins and Owners can update eligible NPS and Rating responses after they’ve been submitted. The corrected score is reflected in reporting, so your survey data better represents the feedback your customers intended to share.
Correct the score, not the story
When a customer confirms they selected the wrong rating, you can update their response instead of leaving an inaccurate score in your data.
Know when a response was changed
Updated responses are marked with an Edited label, so changes are easy to spot. Hover over the label to see who last edited the response.
Keep your reporting in sync
When a rating is corrected, Birdeye recalculates the relevant reporting using the new score—helping you make decisions based on more accurate customer feedback.
Available now for Admin and Owner roles.