• Nov 06, 2020

    Now, set up auto replies via Webchat based on business hours

    Improvement

    Birdeye's AI-powered chatbot, Robin can now provide suggestions for partially understood chats and will also check if the customer's query was addressed.

    Now, set up auto replies via Webchat based on business hours

    Businesses can now set up auto-replies via Webchat based on business hours and branding guidelines. Also with this update, Robin can now provide suggestions for partially understood chats. When Robin replies to the visitor it will also check if their query was addressed.

    Major highlights of this release are listed below:

    • Set up auto-replies during and outside business hours even when Livechat is enabled
    • Robin now provides suggestions for partially understood chats
    • Chatting experience enhanced with time-out indications in the chat


    For more information on this update, refer to the help article.