Weekly Product Release Notes | September 25, 2026
Catch up on the latest capabilities, feature enhancements, bug fixes, and platform improvements across Birdeye.
AI Search
New Capabilities
AI Search BETA account closure notice
Know when your AI Search BETA account reaches the end of its 30-day period and how to get help before it closes.
- What changed: When a report runs on an AI Search demo account, a one-time message appears in the UI letting you know the account will expire after 30 days.
- Why it matters: You know upfront how long you'll have access to AI Search on the demo account, so there's no confusion about when it ends.
- How to check it out: If your AI Search BETA account has been active for over 30 days, look for the notification banner and support button in the app.
Applicable to both Direct and Partners
Content Hub integration for landing/service pages
Turn AI Search recommendations into ready-to-publish landing and service page content in just a few clicks.
- What changed: Eligible AI Search recommendations can now generate landing page and service page content for you.
- Why it matters: You can act on recommendations faster, turning them into ready-to-use page content without leaving AI Search or using a separate tool.
- How to check it out: From an eligible recommendation in AI Search, choose the option to generate landing or service page content.
Applicable to both Direct and Partners
Feature enhancements
AI Search usage and timing clarity
Know exactly how many AI Search prompts you've used and when your next report arrives.
- What changed: AI Search now shows how many prompts you've used in your current cycle, when your next report will run, and clearer messaging about when setup changes take effect.
- Why it matters: You always know where you stand on usage and timing, so there's no guesswork about when a change you made will show up in your results.
- How to check it out: Visit your AI Search dashboard to see current usage, your next report date, and updated messaging whenever you make a change.
Applicable to both Direct and Partners
More visual detail in AI Search reports
Get richer visuals and deeper insight straight from your AI Search reports.
- What changed: AI Search reports now include enhanced visuals, plus an expanded view for reading full prompt responses.
- Why it matters: You can explore your report data and review complete prompt responses more easily, without leaving the report.
- How to check it out: Open an AI Search report and click a prompt to see its expanded response view.
Applicable to both Direct and Partners
Surveys
New Capability
Randomized survey questions
Keep survey responses more reliable by shuffling question order for each participant.
- What changed: You can now turn on randomized question order for surveys, so each respondent sees questions in a different sequence.
- Why it matters: This helps maintain a consistent response rate across all questions, since no single question always lands first or last in longer surveys.
- How to check it out: When creating or editing a survey, turn on the question randomization option.
Applicable to both Direct and Partners
Marketing Automation
Feature enhancements
Campaign ROI: full-year reporting
Now review a full year of campaign ROI performance in one view, instead of just the last 90 days.
- What changed: You can now view Campaign ROI data for up to 12 months, instead of being limited to the last 90 days.
- Why it matters: If your sales cycle runs longer than a few months, you can track full-year campaign performance and ROI in one place, making annual reviews and budget decisions easier.
- How to check it out: Open the Campaign ROI report and choose a date range of up to 365 days.
Applicable to both Direct and Partners
Reports
Feature enhancements
Hide locations with no data
Hide locations with no data from your reports for a cleaner view.
- What changed: You can now turn on a setting in report settings to hide locations that have zero data, so they no longer appear in your reports.
- Why it matters: You get cleaner reports that surface only locations with real activity, making it easier to spot genuine trends without noise from empty locations.
- How to check it out: Go to report settings and turn on the option to hide locations with zero data.
Applicable to both Direct and Partners
Listings
Feature Enhancements
Listing status timelines
See exactly when your listing is expected to go live, right from the status screen.
- What changed: Listing status now shows expected publishing timelines for each platform, along with your last submission attempt and any issues found.
- Why it matters: You can see how long approval typically takes and check on submission status yourself, without needing to contact support.
- How to check it out: Hover over a listing's "Submitted" status badge to see timelines and submission details.
Applicable to both Direct and Partners
Reviews
Feature Enhancements
Contact fields in review tickets
Find the contact details you need without leaving the review ticket.
- What changed: Custom contact fields now appear directly within review tickets.
- Why it matters: You can see the contact information relevant to a review while working on the ticket, without switching screens to look it up.
- How to check it out: Open any review ticket to view its associated contact fields.
Applicable to both Direct and Partners
Coming Soon
A preview of what's next — these features are still in progress and will ship in an upcoming release.
AI Search
Multi-Brand Support
AI Search will soon let you track multiple brands at once, showing visibility, citation, and sentiment scores for each brand over time.
Applicable to both Direct and Partners
Listings
Google Event Publishing
Businesses will soon be able to publish events directly to their Google Business Profile.
Applicable to both Direct and Partners
Content hub
Pricing Update
An updated pricing structure for Content Hub is on the way.
Applicable to Direct clients only
Content Hub Permissions
Content Hub will soon support role-based permissions, letting you control who on your team can view, edit, or fully manage it.
Applicable to both Direct and Partners
Reports
Custom Field & Advanced Filters
Dashboards will soon support custom field and advanced filters for more precise reporting.
Applicable to Direct clients only
Reporting Agent Gets More Conversational
The Reporting Agent will soon get more conversational, asking follow-up questions to help refine your insights.
Applicable to Direct clients only
Platform
Dashboard Tool Access Settings
Admins will soon be able to control which tools AI agents can access, directly from dashboard settings.
Applicable to both Direct and Partners
Agent Permissions
You'll soon be able to set view, edit, or no-access permissions for each AI agent type, so only the right team members can manage them.
Applicable to both Direct and Partners