Manager, Content Strategy at Birdeye in Dallas, TX, United States - Apply now!

Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

About the Role: 

We are seeking a talented and tenured Content Strategist Manager with a technical background to join our dynamic team. With a minimum of 5 years of experience, you will play a crucial role in developing and managing content strategies that align with our company's objectives. Your primary focus will be on creating and optimizing internal materials, such as How-to articles, scripting for How-to videos, and social media content for our customers. This role requires a keen analytical mindset to track and measure the impact of content initiatives effectively.

Key Responsibilities:

• Content Development: Create, manage, and optimize a variety of internal and external content, including How-to articles, instructional video scripts, and customer-focused social media content.
• Strategy & Execution: Develop and implement content strategies that align with business goals, ensuring consistency and alignment across all channels.
• Technical Writing: Leverage your technical background to produce accurate and comprehensive content that meets the needs of our target audience.
• Content Optimization: Continuously analyze content performance, using data-driven insights to refine and improve content strategies.
• Collaboration: Work closely with cross-functional teams, including Product, Marketing, and Customer Support, to ensure content meets strategic goals and supports overall company objectives.
• Project Management: Manage multiple content projects simultaneously, ensuring timely delivery and adherence to quality standards.
• Impact Tracking: Develop and maintain clear metrics for tracking the impact of content on business objectives, making data-informed recommendations for future initiatives.

• Experience: Minimum of 5 years of experience in content strategy, with a focus on creating internal materials and customer-facing content.
• Technical Background: Strong technical understanding, with the ability to translate complex concepts into clear, accessible content.
• Analytical Skills: Proven ability to track, measure, and report on content performance, with a focus on continuous improvement.
• Communication: Excellent written and verbal communication skills, with a strong attention to detail.
• Project Management: Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Collaboration: Strong interpersonal skills, with the ability to work effectively across teams and departments.
  

Why You'll Join Us:

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.