Enterprise Features
Manage customer experience and drive growth at scale
Google My Business Integration
Manage your GMB profiles for all locations. Add business hours, websites, and more. Engage customers with Google Q&A and dynamic content.
Listings Management
Update and manage your business listings for every location across 50+ sites to ensure you’re found easily by customers, no matter where they’re searching.
Birdeye Profile
Your SEO-enhanced Birdeye profile showcases all your reviews from 150+ sites to drive more traffic to your website and more customers to your door.
Rich Snippets
Display your reviews as part of your search result and stand out from the pack.
Reviews
Get customer reviews on sites that matter to your business and boost customer happiness by leveraging feedback from 150+ review sites.
Google Direct Reviews
Get more customer reviews on Google by leveraging Birdeye's direct integration with Google's private API.
Review Generation
Collecting new reviews has never been easier. Birdeye sends customers to top review sites to share their feedback.
Review Monitoring
Access all your customer reviews, for every location, from every source, in one dashboard.
Review Management
Take control of your brand and solve customer issues by managing all your reviews in one place.
Review Marketing
Let your customers do the talking to increase trust, social proof, and sales.
Quick Send
Send your happy customers a referral request in just a couple of clicks.
Email, Text & Facebook
Customers can refer your business on social media, or directly with their family and friends through email and messaging apps.
Automation
Completely automate your referral campaigns and get new leads on autopilot.
Branded Experience
Beautifully designed referral emails and landing pages with complete customization.
Rewards
Run multiple reward strategies and track conversions to optimize for best results.
Engage and Convert
Get notified as soon as you get a new referral and engage them immediately from the Birdeye Inbox.
Reporting
Track all referrals in one place and understand what works best for you - from shares, to clicks and leads.
Messaging
One easy-to-use platform for your team to connect with leads and customers from any channel.
Unified Inbox
One central tool for interacting with customers via text, Facebook Messenger and Webchat.
Receptionist
Birdeye Receptionist captures your missed calls and turns them into text conversations, so you can schedule appointments, answer questions, and close deals faster.
Teams
Achieve more as a team. Assign messages to different teams, answer questions faster, or close a sale without missing a beat.
Video Chat
Interact with your customers face-to-face, no matter how far away you may be.
Landline Texting
Send and receive text messages using your existing business landline number.
Webchat
Put webchat on your website in a breeze and get fresh leads with your morning coffee.
Webchat
Convert more website visitors into customers. Engage visitors immediately with live chat or text them even when they leave your website.
Livechat
Engage your website visitors right when they come in. Livechat makes the conversation real-time.
Chatbot
Robin, our chatbot, frees up your team's time by answering questions, scheduling appointments, and closing deals automatically.
Surveys
Effortlessly connect with your customers at any point in their journey by engaging at the right time, in the right channel.
Real-Time Feedback
Make better business decisions with real-time feedback on products, services, and overall experience, wiring your entire organization around customer insights.
Survey Types
Create surveys for customer experience, employee experience, product experience, brand experience.
Feedback Collection
Engage each customer at the right time with NPS or CSAT surveys. Collect feedback across the customer journey via email, websites, SMS, and more.
Intuitive Builder
Create, test and modify multiple surveys in just a few clicks, no coding required.
Pick One Surveys
Design surveys as short as the modern customer's attention span. Create mobile-optimized ‘pick-one' surveys that make capturing feedback quick and easy.
Reviews
Use Birdeye to make it simple for customers to give their feedback so you can turn every survey into a review.
Custom Reporting
Slice and dice responses however you like: by question, over time, or by location to identify sentiment trends with advanced survey reporting and custom dashboards.
Ticketing
Birdeye's auto-ticketing instantly alerts you of detractors so you can address their issues promptly and win back their loyalty.
Survey Distribution
Meet your customers where they are. Send surveys via email, SMS and social media in one click.
Unified Inbox
Text or email survey requests to your customers while chatting with them in Inbox. Reach them when they’re already actively engaged.
Role Based Alerts
Manage customer issues quickly with role-based survey response alerts for different locations and teams.
Natural Language Processing
Let our award-winning NLP engine, Athena, turn survey responses into actionable insights so you can take action to improve customer experience.
Benchmarking
Understand where you rank in your industry and leverage competitive insights to get ahead.
Categorized Comparisons
Compare sentiment for products and services against industry leaders at a brand, national or local level.
Sentiment Trends
Analyze your competitors’ reviews from hundreds of review sites and social platforms so you can identify and track trending topics.
Custom Categories
Evaluate your relative performance using the same categories and sub-categories you create then drill down into specific topics, keywords, and adjectives.
Compare Net Promoter Score
Measure your competitors' Net Promoter Score (NPS) based on customer sentiment from their reviews to learn what their promoters love about their business.
Insights
Dig beneath reviews, ratings, customer feedback, and survey scores to discover what's working, what's not, and where.
Natural Language Processing
Birdeye’s NLP engine, Athena, humanizes big data so you can understand the sentiments expressed in feedback and improve operations at the location and corporate level.
Trends
Monitor sentiment levels from customer feedback to understand your strengths and weaknesses and discover trending topics in your market as a whole.
Custom Categories
Easily group relevant keywords into custom categories to measure different areas of your business.
Snippets
View sentiment trends by topic, zoom in on specific keywords and adjectives, and put it all in context with snippets from review text.
Merge Topics
With Birdeye, merge related topics into clusters automatically to improve accuracy.
Location View
Measure review volume, ratings, and sentiment from customer feedback at a location level to identify your highest and lowest performers.
Machine Learning
Teach Athena what topics you value by changing topics and keywords to positive or negative, or adding new topics and keywords you want to track.
Ticketing
Convert reviews, social mentions and survey responses into support tickets. Solve issues before they escalate.
Ticket Management
Sort, prioritize and resolve customer issues with ease, by assigning tickets to specific employees.
Real Time Updates
Track ticket resolution every step of the way. Birdeye's support ticket system notifies employees or locations when a new ticket is assigned and each time its status changes.
Automatic Ticketing
Automatically create tickets based on custom criteria like review rating or keyword, and auto-assign these tickets to specific employees.
Webchat and Text Messages
Automatically convert texts and Webchat messages into support tickets straight from inbox.
Advanced Tracking
Track response rate and resolution time. Monitor all open tickets. Address customer issues fast and create visibility.
Activity Logs
View all comments and status changes for each ticket to keep everyone on the same page.
Custom Filters
Use filters to create custom ticket views based on location, status, owner, and time period. Easily navigate and prioritize tickets.
Integrations
Birdeye's help desk software integrates seamlessly with other platforms so you can manage all your support tickets from all channels.