EnterpriseEnterprise edition features
Your BirdEye view
See your enterprise as your customers and prospects see you. View operational performance and track trends by country, region, state, city, or branch
Big Data-driven decisions
Turn mountains of unstructured customer data into actionable insights. Compare location performance and identify root cause of sentiment to take action where it counts
In-moment CEM
Get real-time feedback from customers at critical moments in the customer journey to instantly improve experiences and understand your customers
Optimized online presence
Stop losing sales due to inconsistent business info on online maps, apps, directories, GPS devices, social networks and search engines
One platform for all feedback
Monitor and engage with your customer feedback from 250+ review sites, social media, NPS surveys and support tickets - all in one place
Competitive benchmarking
Get the same insights into your competitors’ customers that you have for your own. Compare performance and pinpoint opportunities to capture market share
SEO dominance
Own local search and markets with SEO-rich review micro-sites for each location and integration with 50+ of the most critical consumer sites
Social media engagement
Turn social media into social intelligence. Join customer conversations, resolve problems, maximize influencers’ audiences
New authentic reviews, automatically
BirdEye integrates with your CRM to auto-send SMS and email feedback requests, getting you new reviews on sites that matter most to you
Sentiment analysis
Capitalize on customer feedback with insights into sentiment drivers. Take action to fine-tune your business, products and services
Customer advocacy
Auto-promote your reviews to your website, social channels, search engines and 50+ major sites. Boost your search ranking with fresh, on-brand content
Proactive issue management
Assign support tickets to reviews and social comments and track ticket resolution to proactively remediate customer issues as they surface
Let us know a bit more and let’s get started.
- Advertising / Media / Agency
- Agriculture, Fishing & Forestry
- Arts & Entertainment
- Automotive
- Beauty
- Business Services
- Community & Social Services
- Construction
- Consumer Goods
- Consumer Services
- Contractors
- Dental
- E-commerce
- Education
- Finance
- Government
- Healthcare
- Home Services
- Hospitality
- Insurance
- Legal
- Manufacturing
- Real Estate
- Recreation
- Restaurants
- Retail
- Technology
- Transportation Services
- Wellness
- Other
- 1 location
- 2-9 locations
- 10-24 locations
- 25-99 locations
- 100+ locations
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