Enterprise Features

Manage customer experience and drive growth at scale

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Listings

Manage your business listings to rank higher everywhere online.More on Listings

Google My Business Integration

Manage your GMB profiles for all locations. Add business hours, websites, and more. Engage customers with Google Q&A and dynamic content.

Listings Management

Update and manage your business listings for every location across 50+ sites to ensure you’re found easily by customers, no matter where they’re searching.

Birdeye Profile

Your SEO-enhanced Birdeye profile showcases all your reviews from 150+ sites to drive more traffic to your website and more customers to your door.

Rich Snippets

Display your reviews as part of your search result and stand out from the pack.
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Reviews

Get customer reviews on sites that matter to your business and boost customer happiness by leveraging feedback from 150+ review sites.More on Reviews

Google Direct Reviews

Get more customer reviews on Google by leveraging Birdeye's direct integration with Google's private API.

Review Generation

Collecting new reviews has never been easier. Birdeye sends customers to top review sites to share their feedback.

Review Monitoring

Access all your customer reviews, for every location, from every source, in one dashboard.

Review Management

Take control of your brand and solve customer issues by managing all your reviews in one place.

Review Marketing

Let your customers do the talking to increase trust, social proof, and sales.
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Referrals

Let your customers refer your business to their family and friends.More on Referrals

Quick Send

Send your happy customers a referral request in just a couple of clicks.

Email, Text & Facebook

Customers can refer your business on social media, or directly with their family and friends through email and messaging apps.

Automation

Completely automate your referral campaigns and get new leads on autopilot.

Branded Experience

Beautifully designed referral emails and landing pages with complete customization.

Rewards

Run multiple reward strategies and track conversions to optimize for best results.

Engage and Convert

Get notified as soon as you get a new referral and engage them immediately from the Birdeye Inbox.

Reporting

Track all referrals in one place and understand what works best for you - from shares, to clicks and leads.
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Interactions

The single customer interactions software for your team to connect with leads and customers through texting, live chat and bulk messaging.More on Interactions

Webchat

Convert more website visitors into customers. Engage visitors immediately with live chat, or save time by auto-responding with Robin, our chatbot.

Inbox

One central tool for interacting with customers via text, Facebook Messenger and Webchat.

Receptionist

Birdeye Receptionist captures your missed calls and turns them into text conversations, so you can schedule appointments, answer questions, and close deals faster.

Teams

Achieve more as a team. Assign messages to different teams, answer questions faster, or close a sale without missing a beat.

Video Chat BETA

Interact with your customers face-to-face, no matter how far away you may be.

Landline Texting

Send and receive text messages using your existing business landline number.
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Surveys

Effortlessly connect with your customers at any point in their journey by engaging at the right time, in the right channel.More on Surveys

Real-Time Feedback

Make better business decisions with real-time feedback on products, services, and overall experience, wiring your entire organization around customer insights.

Survey Types

Create surveys for customer experience, employee experience, product experience, brand experience.

Feedback Collection

Engage each customer at the right time with NPS or CSAT surveys. Collect feedback across the customer journey via email, websites, SMS, and more.

Intuitive Builder

Create, test and modify multiple surveys in just a few clicks, no coding required.

Pick One Surveys

Design surveys as short as the modern customer's attention span. Create mobile-optimized ‘pick-one' surveys that make capturing feedback quick and easy.

Reviews

Use Birdeye to make it simple for customers to give their feedback so you can turn every survey into a review.

Custom Reporting

Slice and dice responses however you like: by question, over time, or by location to identify sentiment trends with advanced survey reporting and custom dashboards.

Ticketing

Birdeye's auto-ticketing instantly alerts you of detractors so you can address their issues promptly and win back their loyalty.

Survey Distribution

Meet your customers where they are. Send surveys via email, SMS and social media in one click.

Inbox

Text or email survey requests to your customers while chatting with them in Inbox. Reach them when they’re already actively engaged.

Role Based Alerts

Manage customer issues quickly with role-based survey response alerts for different locations and teams.

Natural Language Processing

Let our award-winning NLP engine, Athena, turn survey responses into actionable insights so you can take action to improve customer experience.
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Benchmarking

Understand where you rank in your industry and leverage competitive insights to get ahead.More on Benchmarking

Categorized Comparisons

Compare sentiment for products and services against industry leaders at a brand, national or local level.

Sentiment Trends

Analyze your competitors’ reviews from hundreds of review sites and social platforms so you can identify and track trending topics.

Custom Categories

Evaluate your relative performance using the same categories and sub-categories you create then drill down into specific topics, keywords, and adjectives.

Compare Net Promoter Score

Measure your competitors' Net Promoter Score (NPS) based on customer sentiment from their reviews to learn what their promoters love about their business.
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Insights

Dig beneath reviews, ratings, customer feedback, and survey scores to discover what's working, what's not, and where.More on Insights

Natural Language Processing

Birdeye’s NLP engine, Athena, humanizes big data so you can understand the sentiments expressed in feedback and improve operations at the location and corporate level.

Trends

Monitor sentiment levels from customer feedback to understand your strengths and weaknesses and discover trending topics in your market as a whole.

Custom Categories

Easily group relevant keywords into custom categories to measure different areas of your business.

Snippets

View sentiment trends by topic, zoom in on specific keywords and adjectives, and put it all in context with snippets from review text.

Merge Topics

With Birdeye, merge related topics into clusters automatically to improve accuracy.

Location View

Measure review volume, ratings, and sentiment from customer feedback at a location level to identify your highest and lowest performers.

Machine Learning

Teach Athena what topics you value by changing topics and keywords to positive or negative, or adding new topics and keywords you want to track.
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Ticketing

Convert reviews, social mentions and survey responses into support tickets. Solve issues before they escalate.More on Ticketing

Ticket Management

Sort, prioritize and resolve customer issues with ease, by assigning tickets to specific employees.

Real Time Updates

Track ticket resolution every step of the way. Birdeye's support ticket system notifies employees or locations when a new ticket is assigned and each time its status changes.

Automatic Ticketing

Automatically create tickets based on custom criteria like review rating or keyword, and auto-assign these tickets to specific employees.

Webchat and Text Messages

Automatically convert texts and Webchat messages into support tickets straight from inbox.

Advanced Tracking

Track response rate and resolution time. Monitor all open tickets. Address customer issues fast and create visibility.

Activity Logs

View all comments and status changes for each ticket to keep everyone on the same page.

Custom Filters

Use filters to create custom ticket views based on location, status, owner, and time period. Easily navigate and prioritize tickets.

Integrations

Birdeye's help desk software integrates seamlessly with other platforms so you can manage all your support tickets from all channels.

Start growing with Birdeye today