Business Messaging Software
Engage & convert more customers with Birdeye Messaging
More than 90,000 local businesses message customers using Birdeye
Single source of truth
Get a full picture of customer interactions across channels all in one place.
Intuitive and organized, Birdeye Messaging makes it easy to engage customers on text, social, webchat, and beyond.
All in one
Manage conversations and customer experience from the same inbox that powers your Reviews and Referrals.
Connect and convert across channels
Say ‘goodbye’ to phone calls and emails, and ‘hello’ to more conversions. With Birdeye Messaging, you can reach and respond to customers 1:1 across high-converting channels like text, Google, Instagram, Facebook, Webchat, and more.
Manage all conversations from one inbox
With instant notifications, an easy-to-use mobile app, and an inbox that automatically organizes your messages by customer and channel, you’ll have everything you need to stay on top of customer communications and deliver a stellar customer experience.
Tackle problems as a team
Team Chat lets you connect 1:1 with your team or in groups, give support agents access to internal experts, and assign customer conversations to the right team member for faster responses and a smoother workflow.
Reach more with less
With 3,000+ integrations and industry leading automations, we make it easy to import contacts into Birdeye and send automated, trigger-based messages — like welcome offers, referral requests, and more based on customer actions.
Meet the all-in-one platform to drive customer acquisition
Put your business at the top of search with a stellar online reputation and local SEO.
Connect with vistors
Let customers message your business from anywhere and make payments a part of the conversation.
Messaging grows your business and powers our products
Our products are built on messaging — it’s why we’re the #1 rated platform to help local businesses grow.
Text leads from Webchat and contact forms even after they’ve left your website
Reach thousands of customers at once with high-converting, personalized messages
Improve your Google rank and reputation with text-friendly review requests
Common questions when considering Birdeye Messaging
What is Birdeye Messaging?
Birdeye Messaging is our very own instant messaging platform that makes it easy for you to connect with your customers any time, anywhere, and on the channel of their choice. From a single inbox, you can reach out and respond to customers over text Google Messaging, Facebook, Instagram, email, voicemail, and beyond.
How will Birdeye Messaging help my business?
Having convenient, immediate, 1:1 conversations with your customers lets you:
- Schedule and confirm appointments
- Respond to customer questions
- Promote events and offers
- Announce new products or services
- Send and receive updates
What are Birdeye Messaging's main capabilities?
With Birdeye Messaging you can:
- Message customers via text, Webchat, and social from one inbox
- Assign conversations to team members and locations
- Get notified every time a new customer message comes in
- Track conversations and average response times
Why should I activate my Google Messages?
By activating Google Messages, you'll allow customers to instantly message you the moment they discover your business on Google Search helping you make the most of your online reputation as well as bringing you a steady flow of leads.
What kinds of customer messages can I manage with Birdeye?
Birdeye allows you to manage every type of customer message from one inbox:
- Respond to messages from Webchat, text, Google Business Profile, Facebook, Instagram, email, and voicemail
- Text review and referral requests to get more leads
- Send text message surveys to collect instant feedback
- Schedule mass text messages to drive sales
What kind of reports are available with Birdeye Messaging?
Birdeye Messaging helps you track agent productivity and average response times so you can deliver better customer experiences. Our reports let you keep track of median response time, number of conversations, and total messages received. What's more, you can easily filter all reports by location, users, or time/date.
Is my data secure with Birdeye Messaging?
Yes - all incoming and outgoing messages are encrypted ent-to-end to keep your business information secure. We store your data on a secure AWS cloud computing platform that is compliant with regulations and standards such as HIPPA to protect sensitive patient information.