Business Messaging Software

AI-powered customer messaging platform for local business

Reach customers across text, social, webchat, and email, and collaborate with teammates — all from a single inbox.

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Business Messaging Software

Connect and convert across digital channels


Easily engage customers on the medium of their choice and see all conversations in one place to get a full picture of your interactions


Increase productivity with tools that help you respond to faster and better


Manage conversations and customer experience from the same inbox that powers your Reviews and Referrals.

Business Messaging

Message customers on digital channels

Goodbye phone calls. Hello conversations. Run your business on high-converting digital channels and use our AI Chatbot to respond to customers even when you’re away.

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Reach customers everywhere
Unified Inbox

Manage messages from one inbox

Organize messages by customer and channel. Add notes and flag conversations that need attention. Use BirdAI to rephrase your responses and get quick conversation recaps.

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Manage messages from one inbox
Customer Management Software

Engage customers at every stage

Collect payments. Build rapport with appointment reminders. Send review, referral, and survey requests. And manage it all through a single platform.

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Engage customers at every stage
Birdeye Mobile App

Connect on-the-go

Convenient for you. Timely for your customers. Our mobile app keeps you updated in real time — helping you engage and respond in just a few taps.

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Connect on-the-go
Integrations and Automations

Reach more with less

Plug in to 3,000+ integrations to effortlessly import contacts, auto-sync data, and send automated, trigger-based messages like welcome offers, review requests, and more.

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Reach more with less

Birdeye outranks the competition

Birdeye Review Star ratingBased on 7,000+ reviews on
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Birdeye customers get results

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Sunburst Shutters

Birdeye's unified Inbox allows us to easily respond to every customer interaction — even from online reviews — and have the correct team member respond. It's helped us increase our customer engagement and satisfaction, and ensures we never miss a thing. Total game-changer

Marisa endy-vanchieriDirector of social marketing, Sunburst Shutters
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Brandon Dowdy-Ernst

Birdeye allows Smile Workshop to meet our patients where they're at within their preferred channel of communication, using one central dashboard. It is a game changer for the patient experience!

Brandon Dowdy-ErnstCXO, Smile Workshop
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connor nnovotny

Customers are enjoying the new option to text for communications. Prospects respond sooner. Using Birdeye unified Inbox makes it much easier to communicate all in one place as a team

Connor NovotnyLeasing Professional at Chateau Development

Frequently Asked Questions

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What is Birdeye Messaging?Click to open

Birdeye Messaging is an instant messaging platform that makes it easy for you to connect with your customers any time, anywhere, and on the channel of their choice. From a single inbox, you can reach out and respond to customers over text Google Messaging, Facebook, Instagram, email, voicemail, and beyond.

How will Birdeye Messaging help my business?Click to open

Having convenient, immediate, 1:1 conversations with your customers lets you:

  • Schedule and confirm appointments
  • Respond to customer questions
  • Promote events and offers
  • Announce new products or services
  • Send and receive updates

What are Birdeye Messaging's main capabilities?Click to open

With Birdeye Messaging you can:

  • Message customers via text, Webchat, and social from one inbox
  • Easily track and manage customer info and interactions for streamlined and more efficient communication
  • Use templates to save time and keep comms consistent
  • Assign conversations to team members and locations
  • Get notified every time a new customer message comes in
  • Track conversations and average response times

What kinds of customer messages can I manage with Birdeye?Click to open

Birdeye allows you to manage every type of customer message from one inbox:

  • Respond to messages from Webchat, text, Google Business Profile, Facebook, Instagram, email, and voicemail
  • Text review and referral requests to get more leads
  • Send text message surveys to collect instant feedback
  • Schedule mass text messages to drive sales

What kind of reports are available with Birdeye Messaging?Click to open

Birdeye Messaging helps you track agent productivity and average response times so you can deliver better customer experiences. Our reports let you keep track of median response time, number of conversations, and total messages received. What's more, you can easily filter all reports by location, users, or time/date.

Is my data secure with Birdeye Messaging?Click to open

Yes - all incoming and outgoing messages are encrypted end-to-end to keep your business information secure. We store your data on a secure AWS cloud computing platform that is compliant with regulations and standards such as HIPAA to protect sensitive patient information.

Why should I use Google Messages?Click to open

By activating Google Messages, you'll allow customers to instantly message you the moment they discover your business on Google Search helping you make the most of your online reputation as well as bringing you a steady flow of leads.

What is a business messaging service? Click to open

A business messaging service is one that enables businesses to funnel prospect and customer messages from multiple touch points like text, email, webchat, website forms, social media, and more into one platform. This helps the business to easily track all incoming messages from one place and ensure they respond to all of them so that they don’t lose out on leads or potential business opportunities.

What is the best instant messaging app for business? Click to open

Birdeye is the most comprehensive instant messaging app for businesses.

  • It allows you to integrate multiple messaging channels such as text, email, webchat, webforms, Google, Facebook, and Instagram, into one Inbox.
  • You can also proactively engage with existing customers via 1:1 or mass texts, video chat, and email to build relations and generate more business.
  • It offers you an auto-receptionist to attend to calls while you are busy and record and transcript voicemails so you text or call them back later.
  • The Birdeye Inbox lets you organize messages by channel, location, and other criteria so it is easy for you to manage your customer conversations.

How do businesses use text messages?Click to open

Businesses use mass text messages to reach thousands of customers in one go. It is an affordable, easy, and effective way to message contacts for marketing, sales, customer service, and other notifications.
Some common ways in which it is used are for:

  • Post-consults follow ups and to book treatments
  • Special offers, and promotions, free trials
  • Membership, webinar, community social, and other event invites
  • New openings, products, or treatments
  • Service and maintenance updates
  • Contacting a fleet of agents or large team, at once
  • Retargeting customers and prompt purchases


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Birdeye Messaging - Text sent. Growth delivered.

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