Unified Inbox
Manage messages from one inbox
Organize messages by customer and channel. Add notes and flag conversations that need attention. Use BirdAI to rephrase your responses and get quick conversation recaps.
Business Messaging Software
AI-powered customer messaging platform for local business
Connect and convert across digital channels
Effortless
Easily engage customers on the medium of their choice and see all conversations in one place to get a full picture of your interactions
AI-Powered
Increase productivity with tools that help you respond to customers faster and better
All-In-One
Manage conversations and customer experience from the same inbox that powers your Reviews and Referrals.
Business Messaging
Message customers on digital channels
Goodbye phone calls. Hello conversations. Run your business on high-converting digital channels and use our AI Chatbot to respond to customers even when you’re away.
Customer Management Software
Engage customers at every stage
Collect payments. Build rapport with appointment reminders. Send review, referral, and survey requests. And manage it all through a single platform.
Birdeye Mobile App
Connect on-the-go
Convenient for you. Timely for your customers. Our mobile app keeps you updated in real time — helping you engage and respond in just a few taps.
Integrations and Automations
Reach more with less
Plug in to 3,000+ integrations to effortlessly import contacts, auto-sync data, and send automated, trigger-based messages like welcome offers, review requests, and more.
Birdeye customers get results
See all case studies
“Birdeye's unified Inbox allows us to easily respond to every customer interaction — even from online reviews — and have the correct team member respond. It's helped us increase our customer engagement and satisfaction, and ensures we never miss a thing. Total game-changer”
Marisa Endy-VanchieriDirector of of Social Marketing,Sunburst Shutters
“Birdeye allows Smile Workshop to meet our patients where they're at within their preferred channel of communication, using one central dashboard. It is a game changer for the patient experience!”
Brandon Dowdy-ErnstChief Experience Officer, Smile Workshop
“Customers are enjoying the new option to text for communications. Prospects respond sooner. Using Birdeye unified Inbox makes it much easier to communicate all in one place as a team”
Connor NovotnyLeasing Professional at Chateau Development
Frequently Asked Questions
What is Birdeye Messaging?
Birdeye Messaging is an instant messaging platform that makes it easy for you to connect with your customers any time, anywhere, and on the channel of their choice. From a single inbox, you can reach out and respond to customers over text Facebook, Instagram, email, voicemail, and beyond.
Birdeye Messaging is an instant messaging platform that makes it easy for you to connect with your customers any time, anywhere, and on the channel of their choice. From a single inbox, you can reach out and respond to customers over text Facebook, Instagram, email, voicemail, and beyond.
How will Birdeye Messaging help my business?
Having convenient, immediate, 1:1 conversations with your customers lets you:
- Schedule and confirm appointments
- Respond to customer questions
- Promote events and offers
- Announce new products or services
- Send and receive updates
Having convenient, immediate, 1:1 conversations with your customers lets you:
- Schedule and confirm appointments
- Respond to customer questions
- Promote events and offers
- Announce new products or services
- Send and receive updates
What are Birdeye Messaging's main capabilities?
With Birdeye Messaging you can:
- Message customers via text, Webchat, and social from one inbox
- Easily track and manage customer info and interactions for streamlined and more efficient communication
- Use templates to save time and keep comms consistent
- Assign conversations to team members and locations
- Get notified every time a new customer message comes in
- Track conversations and average response times
With Birdeye Messaging you can:
- Message customers via text, Webchat, and social from one inbox
- Easily track and manage customer info and interactions for streamlined and more efficient communication
- Use templates to save time and keep comms consistent
- Assign conversations to team members and locations
- Get notified every time a new customer message comes in
- Track conversations and average response times
What kinds of customer messages can I manage with Birdeye?
Birdeye allows you to manage every type of customer message from one inbox:
- Respond to messages from Webchat, text, Facebook, Instagram, email, and voicemail
- Text review and referral requests to get more leads
- Send text message surveys to collect instant feedback
- Schedule mass text messages to drive sales
Birdeye allows you to manage every type of customer message from one inbox:
- Respond to messages from Webchat, text, Facebook, Instagram, email, and voicemail
- Text review and referral requests to get more leads
- Send text message surveys to collect instant feedback
- Schedule mass text messages to drive sales
What kind of reports are available with Birdeye Messaging?
Birdeye Messaging helps you track agent productivity and average response times so you can deliver better customer experiences. Our reports let you keep track of median response time, number of conversations, and total messages received. What's more, you can easily filter all reports by location, users, or time/date.
Birdeye Messaging helps you track agent productivity and average response times so you can deliver better customer experiences. Our reports let you keep track of median response time, number of conversations, and total messages received. What's more, you can easily filter all reports by location, users, or time/date.
Is my data secure with Birdeye Messaging?
Yes - all incoming and outgoing messages are encrypted end-to-end to keep your business information secure. We store your data on a secure AWS cloud computing platform that is compliant with regulations and standards such as HIPAA to protect sensitive patient information.
Yes - all incoming and outgoing messages are encrypted end-to-end to keep your business information secure. We store your data on a secure AWS cloud computing platform that is compliant with regulations and standards such as HIPAA to protect sensitive patient information.
What is a business messaging service?
A business messaging service is one that enables businesses to funnel prospect and customer messages from multiple touch points like text, email, webchat, website forms, social media, and more into one platform. This helps the business to easily track all incoming messages from one place and ensure they respond to all of them so that they don’t lose out on leads or potential business opportunities.
Birdeye is the most comprehensive instant messaging app for businesses.
- It allows you to integrate multiple messaging channels such as text, email, webchat, webforms, Facebook, and Instagram, into one Inbox.
- You can also proactively engage with existing customers via 1:1 or mass texts, video chat, and email to build relations and generate more business.
- It offers you an auto-receptionist to attend to calls while you are busy and record and transcript voicemails so you text or call them back later.
- The Birdeye Inbox lets you organize messages by channel, location, and other criteria so it is easy for you to manage your customer conversations.
A business messaging service is one that enables businesses to funnel prospect and customer messages from multiple touch points like text, email, webchat, website forms, social media, and more into one platform. This helps the business to easily track all incoming messages from one place and ensure they respond to all of them so that they don’t lose out on leads or potential business opportunities.
Birdeye is the most comprehensive instant messaging app for businesses.
- It allows you to integrate multiple messaging channels such as text, email, webchat, webforms, Facebook, and Instagram, into one Inbox.
- You can also proactively engage with existing customers via 1:1 or mass texts, video chat, and email to build relations and generate more business.
- It offers you an auto-receptionist to attend to calls while you are busy and record and transcript voicemails so you text or call them back later.
- The Birdeye Inbox lets you organize messages by channel, location, and other criteria so it is easy for you to manage your customer conversations.
How do businesses use text messages?
Businesses use mass text messages to reach thousands of customers in one go. It is an affordable, easy, and effective way to message contacts for marketing, sales, customer service, and other notifications.Some common ways in which it is used are for:
- Post-consult follow-ups and book treatments
- Special offers, and promotions, free trials
- Membership, webinar, community social, and other event invites
- New openings, products, or treatments
- Service and maintenance updates
- Contacting a fleet of agents or a large team, at once
- Retargeting customers and prompt purchases
Businesses use mass text messages to reach thousands of customers in one go. It is an affordable, easy, and effective way to message contacts for marketing, sales, customer service, and other notifications.Some common ways in which it is used are for:
- Post-consult follow-ups and book treatments
- Special offers, and promotions, free trials
- Membership, webinar, community social, and other event invites
- New openings, products, or treatments
- Service and maintenance updates
- Contacting a fleet of agents or a large team, at once
- Retargeting customers and prompt purchases
Resources
Birdeye Messaging - Text sent. Growth delivered.
Text, message, and connect with new leads and customers any time, on any channel, all from one place — with the ease of a single inbox.
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