Business Messaging Software
The complete customer messaging platform for local businesses
Connect and convert across digital channels
Intuitive and organized, Birdeye Messaging makes it easy to engage customers on the medium of their choice.
See all customer conversations in one place to get the full picture of your interactions across channels.
Manage conversations and customer experience from the same inbox that powers your Reviews and Referrals.
Reach customers everywhere
Goodbye phone calls. Hello conversations. Run your business on high-converting channels like text, Google, Instagram, Facebook, Webchat, and more.
Manage messages from one inbox
Organize messages by customer and channel. Add notes and flag conversations that need attention. With Birdeye, you have everything you need to stay on top of customer comms.
Engage customers at every stage
Collect payments. Build rapport with appointment reminders. Send review, referral, and survey requests. And manage it all through a single platform.
Convenient for you. Timely for your customers. Our mobile app keeps you updated in real time — helping you engage and respond in just a few taps.
Reach more with less
Plug in to 3,000+ integrations to effortlessly import contacts, auto-sync data, and send automated, trigger-based messages like welcome offers, review requests, and more.
Birdeye outranks the competition
Birdeye customers get results
Birdeye's unified Inbox allows us to easily respond to every customer interaction — even from online reviews — and have the correct team member respond. It's helped us increase our customer engagement and satisfaction, and ensures we never miss a thing. Total game-changer
Birdeye allows Smile Workshop to meet our patients where they're at within their preferred channel of communication, using one central dashboard. It is a game changer for the patient experience!
Customers are enjoying the new option to text for communications. Prospects respond sooner. Using Birdeye unified Inbox makes it much easier to communicate all in one place as a team
Meet the all-in-one platform to drive customer acquisition and retention
Put your business at the top of search with a stellar online reputation and local SEO.
Connect & convert
Message customers from anywhere, stand out on social, and collect payments faster.
Raise the bar
Create exceptional experiences that boost brand loyalty and set you apart from the competition.
Products that pair with Messaging
Birdeye is the only comprehensive platform for customer experience to offer a range of products that scale with your business.
Reach and engage thousands of customers with high-converting, personalized messages.
Generate, monitor, and manage reviews across 200+ sites.
Engage visitors the moment they reach your site to grow sales and delight customers.
Birdeye Messaging - Text sent. Growth delivered.
Text, message, and connect with new leads and customers any time, on any channel, all from one place — with the ease of a single inbox.Watch now
New Horizons Learning Center
New Horizons Learning Center connects with customers and leads faster using text messaging and Birdeye InboxRead moreRead more
Start growing with Birdeye today
Frequently Asked Questions
What is Birdeye Messaging?Click to open
Birdeye Messaging is an instant messaging platform that makes it easy for you to connect with your customers any time, anywhere, and on the channel of their choice. From a single inbox, you can reach out and respond to customers over text Google Messaging, Facebook, Instagram, email, voicemail, and beyond.
How will Birdeye Messaging help my business?Click to open
Having convenient, immediate, 1:1 conversations with your customers lets you:
- Schedule and confirm appointments
- Respond to customer questions
- Promote events and offers
- Announce new products or services
- Send and receive updates
What are Birdeye Messaging's main capabilities?Click to open
With Birdeye Messaging you can:
- Message customers via text, Webchat, and social from one inbox
- Easily track and manage customer info and interactions for streamlined and more efficient communication
- Use templates to save time and keep comms consistent
- Assign conversations to team members and locations
- Get notified every time a new customer message comes in
- Track conversations and average response times
What kinds of customer messages can I manage with Birdeye?Click to open
Birdeye allows you to manage every type of customer message from one inbox:
- Respond to messages from Webchat, text, Google Business Profile, Facebook, Instagram, email, and voicemail
- Text review and referral requests to get more leads
- Send text message surveys to collect instant feedback
- Schedule mass text messages to drive sales
What kind of reports are available with Birdeye Messaging?Click to open
Birdeye Messaging helps you track agent productivity and average response times so you can deliver better customer experiences. Our reports let you keep track of median response time, number of conversations, and total messages received. What's more, you can easily filter all reports by location, users, or time/date.
Is my data secure with Birdeye Messaging?Click to open
Yes - all incoming and outgoing messages are encrypted end-to-end to keep your business information secure. We store your data on a secure AWS cloud computing platform that is compliant with regulations and standards such as HIPAA to protect sensitive patient information.
Why should I use Google Messages?Click to open
By activating Google Messages, you'll allow customers to instantly message you the moment they discover your business on Google Search helping you make the most of your online reputation as well as bringing you a steady flow of leads.
What is a business messaging service? Click to open
A business messaging service is one that enables businesses to funnel prospect and customer messages from multiple touch points like text, email, webchat, website forms, social media, and more into one platform. This helps the business to easily track all incoming messages from one place and ensure they respond to all of them so that they don’t lose out on leads or potential business opportunities.
What is the best instant messaging app for business? Click to open
Birdeye is the most comprehensive instant messaging app for businesses.
- It allows you to integrate multiple messaging channels such as text, email, webchat, webforms, Google, Facebook, and Instagram, into one Inbox.
- You can also proactively engage with existing customers via 1:1 or mass texts, video chat, and email to build relations and generate more business.
- It offers you an auto-receptionist to attend to calls while you are busy and record and transcript voicemails so you text or call them back later.
- The Birdeye Inbox lets you organize messages by channel, location, and other criteria so it is easy for you to manage your customer conversations.
How do businesses use text messages?Click to open
Businesses use mass text messages to reach thousands of customers in one go. It is an affordable, easy, and effective way to message contacts for marketing, sales, customer service, and other notifications.Some common ways in which it is used are for:
- Post-consults follow ups and to book treatments
- Special offers, and promotions, free trials
- Membership, webinar, community social, and other event invites
- New openings, products, or treatments
- Service and maintenance updates
- Contacting a fleet of agents or large team, at once
- Retargeting customers and prompt purchases