Birdeye and ServiceNow Integration
ServiceNow is a cloud-based workflow and IT Service Management (ITSM) platform used by organizations to track, manage, and resolve issues, requests, incidents, and tasks through digital tickets. ServiceNow enables employees, support teams, and management across IT, HR, finance, facilities, and customer support departments to monitor work status and maintain centralized documentation — ensuring efficient service delivery at scale.
Get new reviews or send out survey requests automatically with Birdeye and ServiceNow integration.
- Send review requests to customers or employees automatically after a ticket has been resolved — whether it's an incident, service request, or change request
- Send out survey requests to capture in-depth feedback via email and SMS following issue resolution or service completion
- Get new reviews on 150+ review sites including Google and Facebook
- Manage all reviews within one comprehensive dashboard on desktop or via mobile app
- Get alerted about each incoming review via email and SMS
- Respond to reviews using auto-response templates and rules and manage client loyalty
Birdeye is a secure, all-in-one experience marketing platform. Start collecting, managing and leveraging reviews with Birdeye and ServiceNow.
Birdeye results
Sunlight Financial
Effective and achieves our corporate objective for online brand improvement. Improved brand maintenance and better control of our online brand. This also allows us an opportunity to engage with customers at critical milestones in our process to determine any complaints or issues. I appreciate the User interface and the amount of information that is on the dashboard. The aggregation of the reviews and cleaning up our online presence has been very helpful.
Brian Von BergenHead of Operations
6
Reviews
Reviews3,489Reviews
ReviewsBirdeye results
Bass & Hall Dental Implant and Periodontal Partners LLP
So Easy and Great! Has increased our number of reviews by 98% and love the positive feedback! Love the regular emails after each review is submitted!
Cindy JohnsonMarketing Manager
2Reviews
Reviews589Reviews
ReviewsBirdeye results
Ruth E. Bailey D.D.S.
I’ve spent a lot of money over the years trying to boost my online ranking. BirdEye has been the single most effective thing I have implemented. It is so easy to use for us and our patients!
Dr. Ruth BaileyDDS
2Reviews
Reviews455Reviews
ReviewsBirdeye results
Jackson Creek Dental Group
Grew our reviews fast and effectively! Love BirdEye! So happy we picked them!!
John WilliamsonMarketing Manager
6Reviews
Reviews590Reviews
ReviewsBirdeye results
Structured Foundation Repairs Inc
BirdEye is a game changer!! We had been in business for about 15 years when we started using BirdEye. We had hard copies of reviews but mainly had a few select people hitting review sites to complain. Our reputation was not accurately reflected online. When we started using BirdEye we immediately started see all of our positive reviews being posted online. We could also have the opportunity to fix problems with unhappy customers before they became a problem. I couldn't be happier with this product! So Easy to Use! Immediate Results! Quality Control at its finest!
Heidi MorrisonOperations Manager
9Reviews
Reviews1,177Reviews
ReviewsBirdeye results
Wilkinson Bradley W DDS
This is the easiest method of building strength online and gaining new business. The cost is unreal for the result. The single best move since we created our website 17 years ago. We have a new business stream from online presences we are seeing in full motion now.
Dr. Bradley WilkinsonDDS
4Reviews
Reviews324Reviews
ReviewsBirdeye results
Mike Bachman Plumbing
We had a total of 75 online reviews over 10 years averaging a 3.5 rating over all platforms. We implemented Birdeye and saw immediate results. We have been working with them for nearly 2 years and have received an additional 600 reviews and brought our online rating to 4.7 across all platforms. We're showing up #1 on Google in our area now. People are calling us based on our reviews now!
Chad RoylancesVP Operation
31Reviews
Reviews1,365Reviews
ReviewsBirdeye results
Doctors Making Housecalls by Eventus WholeHealth
We are very pleased with our arrangement with BirdEye. We’re getting meaningful feedback, at a reasonable rate!
Alan KronhausM.D.
9Reviews
Reviews330Reviews
ReviewsBirdeye results
Insulation Contractor - Energy Seal, Inc.
At Energy Seal, we are typically a one time business, spray house insulation, so we generally don't have repeat customers. We have one time customers. BirdEye helps us get new reviews from all our customers. These positive reviews help people choose us over our competitors. We were spending hundreds a day in paid advertising. The more reviews I have, the less money I have to spend on other options to do paid advertising. I was spending thousands a month on Google, whereas now people are choosing me because of reviews and not so much paid advertising efforts. People trust the reviews more than paid advertising.
Stan NagelPresident
14Reviews
Reviews447Reviews
ReviewsBirdeye results
Hankey Law Office
Easy Peasy! We have dramatically increased the number of reviews our office gets. I love the monthly reports breaking it all done. Comes in very handy for our marketing meetings! It's an excellent marketing tool. Our reviews have increased by 200%!! The options we give our clients make it very easy for their use. At my end, its so easy to send a request. You can follow up anytime to see what's going on with the request. The dashboard is great - shows all of our information. We also get monthly updates letting us know our numbers. And it's very user friendly!
Carolyn Eck Marketing Coordinator
29Reviews
Reviews520Reviews
ReviewsBirdeye gets you real results that help you be chosen
Data is from over 200,000 Birdeye business customers
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Birdeye: The Obvious Choice
Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for businesses of all sizes.
