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Integrate Google Analytics with Birdeye Webchat

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Integrate Google Analytics with Birdeye Webchat

Birdeye Webchat helps to quickly convert website visitors into customers and deliver the best customer support with both a live chat and a chatbot. Integrate Google Analytics with your Birdeye Webchat and understand which pages drive the most number of chats, learn more about your user behavior, and set up data-driven reports as per your requirements. This will help you understand how visitors are interacting with your Webchat and plan effective strategies to improve your website conversions.

  • By setting up Webchat tracking in Google Analytics, you can measure the efficiency of your Webchat and the commercial value that it drives. Monitor the number of times customers open the chat window, the number of messages they send, and lots more.  
  • Track and analyze and the pages that generate the most number of chats so that you can optimize your messaging, keywords, and overall performance to convert more leads.
  • Understand your customers better by studying their demographics, the busiest days and times, and the devices they use to interact with Webchat, so you can anticipate their needs and improve the quality of your customer service.