Getting Started
Access My Birdeye Account
Access your Birdeye account today to enjoy an all-in-one customer experience platform that will help you grow your business through ...more
Watch nowConnect Social Accounts with Birdeye
Birdeye integrates with your social accounts so that you can engage with and convert more customers from Facebook, Instagram, and ...more
Watch nowEnable Landline Texting with Birdeye
No one wants to wait on the phone lines or send emails anymore. Be where your customers are. Engage your ...more
Watch nowSetup Receptionist
Did you know that 20-30% of business phone calls go unanswered? And 34% of callers who hang up won’t call ...more
Watch nowAdd and Delete Review Monitoring Sites on Birdeye
Choose the sites that matter the most to you and your customers from a list of over 200+ sites. Never ...more
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Manage Listings
Optimize Business Listings
Listings get 35% weightage in Google’s local search algorithm. Birdeye Listings helps you conquer local search and rank higher by ...more
Watch nowSet Up Birdeye Listing/Microsite
Google Business Profile and NAP citations get 35% weightage in Google’s local search algorithm. Birdeye Listings helps you build attractive, ...more
Watch nowSetup Custom Card
Birdeye allows you to highlight what matters to your business at that moment on your profile such as people, products, ...more
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Get New Reviews and Respond
Set Up Review Templates and Automation
Collecting new reviews has never been easier. Birdeye sends customers to top review sites to share their feedback. Learn how ...more
Watch nowSend requests via Birdeye's Quick Send
Using quick send, you can send different type of requests any time from the dashboard instantly and conveniently The video ...more
Watch nowRespond to Reviews
Responding to reviews also helps you rank higher on search engines. Google has confirmed that when you regularly respond to ...more
Watch nowManage Contact Permissions
By choosing to opt-in, your customer is allowing you to send them information and communication via email and text which ...more
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Inbox and Messenger
Exploring Birdeye Inbox
Be Omnichannel with Birdeye Messaging. Switch effortlessly between text and email. Turn voicemails into text so you can easily respond ...more
Watch nowEnable Birdeye Google Messaging Integration
Learn how to configure the Google Messaging Integration so you can chat with Google My Business visitors right from your ...more
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Review Marketing / Promotion
Add Review Widgets To Your Website
Your business website is considered your digital storefront, so making a good first impression is imperative. Showcasing customer reviews on ...more
Watch nowEmbed Reviews on Your Website using API
Your business website is considered your digital storefront, so making a good first impression is imperative. Showcasing customer reviews on ...more
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Webchat
Add Webchat widget to your website
Birdeye Webchat provides convenience to your website visitors to communicate with you. It easily captures customer name and phone number, ...more
Watch nowHow to Setup and Customize Birdeye's Webchat Widget
Birdeye Webchat is a quick and easy way to capture customers and generate business from your website. Every conversation starts ...more
Watch nowIntegrate Google Analytics with Birdeye Webchat
Birdeye Webchat helps to quickly convert website visitors into customers and deliver the best customer support with both a live ...more
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Surveys
Custom Variables In Surveys
Birdeye Surveys allow you to configure custom variables. Using custom variables, you can input many attributes about your survey respondents ...more
Watch nowDistribute Surveys Using Survey Links
Birdeye Surveys is an easy-to-use, cloud-based product designed for multi-location businesses to listen to customer feedback, take action, and deliver ...more
Watch nowEmbed Surveys on Your Website
Birdeye Surveys is an easy-to-use, cloud-based product designed for multi-location businesses to listen to customer feedback, take action, and deliver ...more
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Account Management
Add Contacts To Your Birdeye Account
Adding contacts to Birdeye is your first step toward offering excellent customer service. Birdeye makes it easy for you to ...more
Watch nowUpdate Billing Information
Birdeye makes it extremely easy to update your billing information via a self-serve option so you can continue to pay ...more
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