Explore sentiment by category
Deep-dive into any and all the categories that impact your brand reputation. Get a sentiment score for each category, then down to the specific adjective that was mentioned by your customer.
![Category-Based Insights](https://cdn2.birdeye.com/version2/v3/pages/2023/products/insights/customer-insights/insights-sentiment/canary/category-based-insights.png)
See customer sentiment for each of your locations and track changes in sentiment over any period of time. Make targeted changes that improve customer satisfaction at different locations.
Deep-dive into any and all the categories that impact your brand reputation. Get a sentiment score for each category, then down to the specific adjective that was mentioned by your customer.
Instantly understand detailed insights through AI-generated summaries and leverage AI-driven recommendations to focus on key improvement areas, speeding up your decision-making process and driving business success.
Get AI-generated themes from feedback and survey response data. Slice and dice reviews into bite-sized snippets with details that matter - keywords and categories.
Get a single metric to measure sentiment, reputation, and online presence across brands and locations.
Maintain a strong and positive online presence with insights into star ratings, review counts, and responses across locations.
Improve online visibility and local SEO with accurate insights into your listings, Google Business Profiles, and keyword rankings.
Get a firsthand look at the capabilities of the all-in-one Birdeye Platform