Introducing Password Deprecation for User Management

A customer accidentally selected the wrong rating. They realize it later and tell you what they actually meant.

Catch up on the latest capabilities, feature enhancements, bug fixes, and platform improvements across Birdeye.

Your front desk can now do more than just answer calls. Front Desk agents help you handle customer conversations across Voice Call, Web Chat, Text, and Email - from answering questions to managing appointments and following the procedures you define for your business.

When your Inbox is busy, finding the right conversation can take time. Human Actions makes it easier to get where you need to be-without searching through your entire Inbox.

Let AI handle the front desk while your team stays in control. Frontdesk acts as your AI receptionist, helping customers with common requests such as scheduling and managing appointments. But when you need to step in, Human Actions gives your team the control to review and manage what happens next.

The Custom Reporting Agent lets businesses create custom reports by describing what they want in natural language. It can build reports using available metrics, dimensions, filters, and visualization options, and users can refine the report conversationally without having to start over.

The FAQ Page Agent helps businesses generate relevant FAQs from webpage content. It analyzes a webpage, researches related search questions, expands and groups questions by intent, and generates concise answers using available webpage and brand information.

The Review Generation Agent helps businesses automate review request campaigns using configurable workflows. It supports predefined templates, A/B testing, smart targeting, and combinations of these approaches to help businesses optimize when and how review requests are sent.