Using Birdeye's deep analytical tools businesses now have the ability to view insights in form of 'Usage Reports'. Now, Birdeye will automatically populate organized reports from your survey responses that enable you to take critical business decisions.
Usage reports will help businesses fix important loopholes in their product and services and give them the direction to turn customers into promoters. Businesses can view Usage reports divided under three headers: Overtime, By Channel, and By Location.
The 'Overtime report' under 'Usage reports' displays the total responses over a period of time. While, the 'By location' report displays the total responses for each location. The report based on the total responses distributed by different channels is available under the by 'By Channel' header.