Act autonomously, or with
human approval
This is where the work happens. Jay, Robin, and Myna run jobs end to
end at every location. You decide what runs on its own and what waits
for your sign-off.
Build agents from your playbooks
- Agent Studio
Upload real transcripts, SOPs, or recordings, and Agent Studio builds an agent from them. From there, everything is a conversation - describe how you want the agent to behave all in natural language.
- Ghostwriter
Upload sample transcripts, recordings, or SOPs and Agent Studio builds an agent from them. From there, everything is a conversation - describe how you want the agent to behave all in natural language.
- Procedures
Procedures are the steps of a customer journey, written in plain English - how a booking goes, what a refund needs. So when a customer asks about pricing mid-booking and then circles back, the agent follows, never losing its place and never skipping a step.
Run agents in your stack
Workflows
Workflows automate your repetitive tasks across every marketing function, running on a schedule or triggered by an event - fully autonomous where you allow it, with a human in the loop wherever you want one.
Agent Harness
Every action a coworker takes is traced and logged - every decision, every tool call, in plain sight. Evals run continuously, and it all rides on infrastructure built for 99.999% uptime.
Quality improves from both directions: AI recommendations surface what to improve, and human feedback works like coaching - coworkers take the note and improve, the way great employees do.
See, test, and coach every action
Logs and Traces
Every step, tool call, and decision is logged with its reasoning attached, so whether it's a test run or a live customer call, you see not just what the agent did, but why.
Evals
Evals quietly test your agents in the background, using conversations like the ones customers actually have. Every test finds opportunities to improve outcomes, applied continuously.
Coaching
Leave feedback notes for the agent on any conversation, and Ghostwriter turns your coaching into procedure changes the agent enforces on every call thereafter. Quality rises with each note - and so does coverage.
Agent Versioning
Agents keep a complete, auditable history of every change. They never stop working while a new version is being built and tested.
See the BirdAI
difference
