Birdeye Signals
Reviews, social, surveys, listings, customers, and competitors — exclusive set of signals that Birdeye captures across your locations, giving your coworkers native Birdeye context no other platform nor LLMs can offer.
Consolidate signals from all platforms in one place
Unified context from Birdeye signals, your systems, and
customer conversations across every channel
3,000+ Integrations
CRM, PMS, POS, EHR — every system your business already runs on connects natively through 3,000+ integrations, bringing appointments, invoices, and customer histories together in one place.
Your coworkers work inside the systems you already use — nothing to replace, nothing to re-enter. And because the integrations are pre-built, you're up and running fast, with a breadth of connections no other platform can claim.
Voice, email, chat, and social DMs
Every conversation flows into one thread, across all channels. So when someone calls about the text they sent last week, your coworker picks up right where things left off — no repeating, no starting over.
MCP & APIs
Through our MCP server, any frontier model can act on your Birdeye data: answer any question from your reviews, ratings, and surveys, then respond, update, and file the work right back. All inside the LLMs your team already uses
State of the Art models
No single model is best at everything — so your agents never depend on one. Each task runs on the model that does it best: one generates the image for a social post, another judges the sentiment, a third writes the reply, all stitched together in a seamless workflow. And when a better model ships, your agents upgrade with it.
Intelligent model routing
A dynamic switching engine picks the right model in real time as the conversation unfolds. If latency spikes, or if the customer suddenly switches to a different language, it swaps models mid-conversation. Your customers will always get best experience at all times.
Frequently Asked Questions
What data does BirdAI consolidate?
BirdAI centralizes reviews, listings, social media, messaging, surveys and analytics across all your locations, then adds the systems you already run, such as CRM, POS, EHR and scheduling. Every review, appointment, ticket and conversation resolves to a single source of truth for that customer and that location.
BirdAI centralizes reviews, listings, social media, messaging, surveys and analytics across all your locations, then adds the systems you already run, such as CRM, POS, EHR and scheduling. Every review, appointment, ticket and conversation resolves to a single source of truth for that customer and that location.
How many integrations does Birdeye have?
Birdeye connects to 3,000+ applications through pre-built, direct API integrations, including Salesforce, HubSpot and QuickBooks Online. The systems you already run, CRM, POS, EHR and scheduling, connect without custom development, so your agents work from complete data rather than a partial view.
Birdeye connects to 3,000+ applications through pre-built, direct API integrations, including Salesforce, HubSpot and QuickBooks Online. The systems you already run, CRM, POS, EHR and scheduling, connect without custom development, so your agents work from complete data rather than a partial view.
Do I have to replace my CRM, POS or EHR?
No. BirdAI connects to the systems you already use rather than replacing them. Your team keeps working where they work today, and the agents draw context from those systems, so customer history does not have to be re-entered into a second tool.
No. BirdAI connects to the systems you already use rather than replacing them. Your team keeps working where they work today, and the agents draw context from those systems, so customer history does not have to be re-entered into a second tool.
What is the Birdeye MCP server?
The Birdeye MCP server lets AI assistants your team already uses, such as ChatGPT and Claude, work with your Birdeye data directly. Ask a question about your reviews, ratings or survey results from inside those tools and the answer comes from live Birdeye data, not a stale export.
The Birdeye MCP server lets AI assistants your team already uses, such as ChatGPT and Claude, work with your Birdeye data directly. Ask a question about your reviews, ratings or survey results from inside those tools and the answer comes from live Birdeye data, not a stale export.
Which channels does BirdAI bring together?
Voice, text, email, chat and social DMs land in one thread per customer. If someone calls about a text they sent last week, the agent picks up with that history in view, so customers never repeat themselves and no channel becomes a separate silo.
Voice, text, email, chat and social DMs land in one thread per customer. If someone calls about a text they sent last week, the agent picks up with that history in view, so customers never repeat themselves and no channel becomes a separate silo.
Does Birdeye use my customer data to train AI models?
No. Birdeye never uses your customer data to train AI models, and requires the same of its vendors. Your data is used to serve your business only. Birdeye is SOC 2 Type II certified, ISO 27001 certified, HIPAA compliant with a BAA available, and GDPR compliant.
No. Birdeye never uses your customer data to train AI models, and requires the same of its vendors. Your data is used to serve your business only. Birdeye is SOC 2 Type II certified, ISO 27001 certified, HIPAA compliant with a BAA available, and GDPR compliant.