4.9
8017 reviews75 reviews have no rating
Birdeye is a great platform that drives reviews and interactions for businesses.
Our rep did a nice job with answering any questions we may have and showing us the Birdeye site so we understood how to manage it.
Tanmay was very helpful and make sure to take the time to ensure we full understood the system and next steps. We admittedly took a little bit longer to get launched, but he was very patient with us during the entire rollout period.
I love the instant messaging and video chat the best but the review feature is great too
Love the support I get from Birdeye. Sumeet has been there for me since Birdeye was first mentioned to me and Jarod, our account manager is superb.
Always a great experience!
love you guys
Great support!!
thank you for your speedy service, the issue was fixed less than 24 hours.
Once again, the Birdeye team went above and beyond to help me solve an issue! The customer support staff are always so helpful and patient, thank you Birdeye!
Very helpful
Nate has been awesome to work with. He is always very helpful and really takes the time to help me understand the program.
Always grateful for AJ's expertise and help!
The is was resolved
The problem review was removed as asked! Easy Peasy.
Your customer service is FANTASTIC! It's prompt, knowledgable, accurate, and thorough - can't be beat!
My only issue is that you didn't contact us about the expiration of our security certificate as you have done in past years.
Very knowledgeable and conveyed the information in an easy to understand way!
I appreciate the constant check ins to resolve the issue of the notifications not coming in correctly.
Support was great and informed.
We've used Birdeye since we started our business. Has been a huge asset!
Problem solved and representative friendly
Gulshan Jha was very helpful and professional. A pleasure to work with.
Amazing customer service! Very fast response with the answer to solving my problem!
My issue with what happened is lack of notification that our certificate has expired. In prior years you've given us sufficient advanced notice to address it. For about two days, it harmed the confidence that users had in the emails we sent them from Birdeye - and it was a very large batch. Its important that you get your notification of certificate expiration back into order.