Rivak Hoffmanon Google
Not what I really expected so far. Still difficult to get customer reviews on Google Local Business page if the customer doesn’t have a Gmail account. This has been the case with my clientele. Since Facebook doesn’t do stars anymore, reviews are strictly written. This equals a neutral review on BirdEye. My 3 star rating goes to Taylor the Onboarding Specialist. She is quite the asset to BirdEye.
Pamela Maciason Google
I am so so glad I found BirdEye, they made requesting reviews from clients so simple, and already I have first page placement on my new website on a few of my keywords. I absolutely recommend BirdEye to every business owner! - Pamela Macias, Owner of San Diego Eviction Services
Maryn Williamson Google
Well organized process for gaining customer feedback and responding to issues.
richard montillaon Google
Ryan Sipes was our sales representative. He was very patient. In the beginning we were paying phone tag and emailing each other. I had many questions before deciding to go with Birdeye and he patiently addressed every single one of them. After he signed us up for Birdeye, Ryan said that we could even call him if we needed anything before our training phone call. This was a wonderful initial experience with Birdeye and we are very excited to use the Birdeye software to increase our business!
Emily Goldsteinon Google
The custom service has been wonderful and VERY responsive throughout the process. On-boarding was a breeze and took the time to answer all the questions I had throughout the process. We have been thrilled thus far with BirdEye, and have recommended to friends/family for their businesses.
Amy Tennisonon Google
We’ve only been with BirdEye for a couple of weeks, but have already seen an increase in our online reviews. The website is easy to navigate and the support has been excellent. We are pleased.
Anonymous nullon Capterra
Great Customer Support
Pros: It's very comprehensive and well thought out. Customer service is great, they are on top of my use of the software, even if I'm not. They work to make sure I get the full value of the software, as I sometimes forget about features or to send out review requests.
Cons: Takes a while to get used to all the features when I don't have a lot of time to spend on it.
Overall: Smooth and seamless.
Pros: It's very comprehensive and well thought out. Customer service is great, they are on top of my use of the software, even if I'm not. They work to make sure I get the full value of the software, as I sometimes forget about features or to send out review requests.
Cons: Takes a while to get used to all the features when I don't have a lot of time to spend on it.
Overall: Smooth and seamless.
Alexandra R.on G2 Crowd
"Great customer service, wish there was more integration."
What do you like best?
I love how easy it is to get help from the customer service team. They're always a phone call away and can solve most problems immediately. They check in on me each week while we're going through the start-up process to make sure there aren't any problems. Very proactive! It's also very helpful that BirdEye makes sure our listings are accurate and complete on a number of websites. I was doing this manually before we started using BirdEye and it was very time-consuming and we were constantly getting phone calls from the companies trying to upsell us on paid services we didn't need. It's saved so many headaches!
What do you dislike?
BirdEye doesn't integrate with our vet practice's system, so I have to transpose all client contact information in two places. It's time-consuming, but I believe that the benefits are currently outweighing the downfalls.
Recommendations to others considering the product
Ask if your current CRM system will integrate with BirdEye. If not, they've been extremely willing to find a solution for our team!
What business problems are you solving with the product? What benefits have you realized?
We previously didn't have much of a web presence, but reviews are pouring in and we're now listed on many business sites. These reviews have also helped our Google rankings and directed more searches to our website and Facebook page. We will be integrating with all three clinics in the near future. The typical response rate for reviews/surveys is about 10%, but we're seeing about 18% of review requests being completed. I think it's got something to do with the ease of use for consumers. It's a very streamlined system for them.
What do you like best?
I love how easy it is to get help from the customer service team. They're always a phone call away and can solve most problems immediately. They check in on me each week while we're going through the start-up process to make sure there aren't any problems. Very proactive! It's also very helpful that BirdEye makes sure our listings are accurate and complete on a number of websites. I was doing this manually before we started using BirdEye and it was very time-consuming and we were constantly getting phone calls from the companies trying to upsell us on paid services we didn't need. It's saved so many headaches!
What do you dislike?
BirdEye doesn't integrate with our vet practice's system, so I have to transpose all client contact information in two places. It's time-consuming, but I believe that the benefits are currently outweighing the downfalls.
Recommendations to others considering the product
Ask if your current CRM system will integrate with BirdEye. If not, they've been extremely willing to find a solution for our team!
What business problems are you solving with the product? What benefits have you realized?
We previously didn't have much of a web presence, but reviews are pouring in and we're now listed on many business sites. These reviews have also helped our Google rankings and directed more searches to our website and Facebook page. We will be integrating with all three clinics in the near future. The typical response rate for reviews/surveys is about 10%, but we're seeing about 18% of review requests being completed. I think it's got something to do with the ease of use for consumers. It's a very streamlined system for them.
Alexandra R.on G2 Crowd
"Great customer service, wish there was more integration."
What do you like best?
I love how easy it is to get help from the customer service team. They're always a phone call away and can solve most problems immediately. They check in on me each week while we're going through the start-up process to make sure there aren't any problems. Very proactive! It's also very helpful that BirdEye makes sure our listings are accurate and complete on a number of websites. I was doing this manually before we started using BirdEye and it was very time-consuming and we were constantly getting phone calls from the companies trying to upsell us on paid services we didn't need. It's saved so many headaches!
What do you dislike?
BirdEye doesn't integrate with our vet practice's system, so I have to transpose all client contact information in two places. It's time-consuming, but I believe that the benefits are currently outweighing the downfalls.
Recommendations to others considering the product
Ask if your current CRM system will integrate with BirdEye
What business problems are you solving with the product? What benefits have you realized?
We previously didn't have much of a web presence, but reviews are pouring in and we're now listed on many business sites. These reviews have also helped our Google rankings and directed more searches to our website and Facebook page. We will be integrating with all three clinics in the near future. The typical response rate for reviews/surveys is about 10%, but we're seeing about 18% of review requests being completed. I think it's got something to do with the ease of use for consumers. It's a very streamlined system for them.
What do you like best?
I love how easy it is to get help from the customer service team. They're always a phone call away and can solve most problems immediately. They check in on me each week while we're going through the start-up process to make sure there aren't any problems. Very proactive! It's also very helpful that BirdEye makes sure our listings are accurate and complete on a number of websites. I was doing this manually before we started using BirdEye and it was very time-consuming and we were constantly getting phone calls from the companies trying to upsell us on paid services we didn't need. It's saved so many headaches!
What do you dislike?
BirdEye doesn't integrate with our vet practice's system, so I have to transpose all client contact information in two places. It's time-consuming, but I believe that the benefits are currently outweighing the downfalls.
Recommendations to others considering the product
Ask if your current CRM system will integrate with BirdEye
What business problems are you solving with the product? What benefits have you realized?
We previously didn't have much of a web presence, but reviews are pouring in and we're now listed on many business sites. These reviews have also helped our Google rankings and directed more searches to our website and Facebook page. We will be integrating with all three clinics in the near future. The typical response rate for reviews/surveys is about 10%, but we're seeing about 18% of review requests being completed. I think it's got something to do with the ease of use for consumers. It's a very streamlined system for them.