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The best rating review app. bar none. Get on board if your are not on board already. Azuka
Sanyam was absolutely brilliant. I'm not the greatest at this type of thing so he had to show great patience with me. He explained and went through the whole process and how I can tailor Birdeye to my needs. I cannot thank Sanyam enough.
Hitesh was a great assistance and presented us with lots of options. We were really happy with Hitesh.
I recently had the pleasure of going through the onboarding process with Birdeye for our company, RanLife Home Loans. Our onboarding specialist, Itishri made it an absolutely outstanding experience from start to finish. I cannot praise Itishri enough for her professionalism, expertise, and dedication to ensuring a seamless transition onto Birdeye's platform.
Great platform. Customer service is quick and efficient.
Very helpful throughout the whole process. Did what they said they would, when they said they would. Very happy with the service
Amazing support helping me with my request with top notch follow up and task management. Thank you again!!
Great Service! Sanyam is really nice guy and can answer all your questions. Thank you!
Abhyuday was amazing. I feel like I got enough information and help to boost my business and I even recommended to my fellow business owners to join bird eye since I truly believe this is the best solution for small businesses in the market at this very moment. He is very patient and kind so I didn't feel like i am a computer illiterate and i got to learn how to use the portal. Thank you so much!
Just completed the sign on and set up with Bird Eye. No issues and have 2 reviews already. Thanks Pragya for your help.
Pragya Awasthi made the onboard training quick, clear and easy. Thanks, I cant wait to start using this platform.
Excellent customer service, professional and efficient
Sean (Shankhayan Chowdhury) has been an absolute rock star! He communicates very efficiently, effectively, and in a timely manner. He also knows the Birdeye platform like the back of his hand and has made implementation a breeze. Thank you, Sean! We're also very impressed by the Birdeye platform overall -- very robust and effective tool!
Gautam has helped me make a seamless implementation process and really learn the ins and out of Birdeye and its features.
Very hands on, answered all of our questions and gave us great direction.
Nate was great!
Nate was absolutely great. He worked with me while continually being patient, thorough and maintaining a very positive attitude. What more could you want from a rep?
Shiva has been so great during the onboarding process. Extremely responsive and helpful. The process has been pretty seamless thus far. Dean was our sales rep and he was fanastic too!
Clear and helpful communication. Great at problem solving any issues that came up. Responses have been very quick and issues don’t go unresolved.
Nate Sabharwal was simply excellent in his delivery and communication. Great experience.
Wonderful team to work and learn with, thank you!
"The weekly calls have been great. Always reviewing materials, information prior to moving on to the next step. Thank you for Double checking our work prior to activating campaigns."
Our Rep who sold us Birdeye left right before implementation, so there was confusion at the beginning with our contract, which had to be changed. That part almost made us change our minds about Birdeye, but since then, all has been good so far. Gautam has been super helpful and knowledgeable and really made the implementation very easy, he was great!
I often felt that I did not understand what was needed from me, which caused multiple delays in our onboarding process. There were multiple instances where we had a call scheduled, and we found we couldn't move forward with the call because something was outstanding that I wasn't aware of. Through our onboarding my direct team did not receive formal training on Birdeye, so it is now something we'll have to schedule with our new account manager. Overall, the onboarding process was not smooth, and I'm left feeling that we do not fully understand where to go. I am thankful for the responsiveness to my emails, however I don't feel that we received the level of organization I expected.
Great onboarding experience! Michael and Kristin have been wonderful to work with. Their attention to detail and patience is much appreciated.