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4.9

7395 reviews
5
6945
4
343
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73 reviews have no rating

4.9
2,872 reviews
4.7
553 reviews
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  • m

    Was skeptical at first and honestly was not having a good experience. An account manager heard I wasn’t 100% satisfied and reached out to me. He went above and beyond to rectify the situation, and truly listened to me regarding my experience. He made it right and I am now extremely happy with my service. Thank you Ankit and thank you Birdeye!

  • r

    Great support and easy to use

  • n

  • c

    Amazing Company. Pragya their on boarding specialist is the absolute best....knowledgeable, kind, friendly and extremely patient. Highly recommend this company. Make sure you request Pragya!

  • k

  • n

    Shraiya was amazing! She is patient, thorough, generous with her time and excellent at communicating especially with those who are not so great with the ever evolving technology.

  • s

    We've recently started using Birdeye, and our onboarding experience has been excellent. Since launching our first review request, we've received several reviews already. When I signed up, Javier patiently answered all my questions, even those not typically asked, after I carefully read their terms. During my initial onboarding session with Abhyuday, he was very conscientious in ensuring I understood the setup and the next steps. My final onboarding session was with Karan, who was amazing. He answered all my questions, ensured I understood how to use the platform, communicated effectively, and was very friendly.

  • k

    Before Birdeye, online reviews were a tangled mess. Responding on multiple platforms felt like navigating a jungle, and insights were hidden deeper than a buried treasure. Birdeye swooped in like a knight in shining armor, uniting all my reviews under one roof. Now, I can respond with lightning speed, and Birdeye's clever AI helps me understand what truly resonates with my customers. Plus, requesting reviews is a breeze, and Birdeye even helps me turn satisfied customers into vocal advocates. My online reputation has soared, and customer engagement is at an all-time high. If you're drowning in review drama, Birdeye is your life raft. 5 out of 5 stars, no question!

  • b

    Hitesh, he assisted me in amazing ways. Onboarded me with an issue, and I understand Birdeye like the back of my hand.

  • n

    I have been with bird for a short time, approx 1 month. So far I have received the information and guidance needed to help with collecting reviews. Time will tell how effective it will be. The only complaint I have is being in Canada and the system is seemingly built for the US. Not the companies issue with my location, just would be helpful if certain default could be changed. I would be giving 4.5 stars if I could as it is not perfect as of yet for me.

  • g

    I have been with Birdeye for several years. Great company. Hitesh was my onboarding tech. He is getting 5 extra stars from me!

  • j

    Fast Response Time Pros: Birdeye's customer service is by far some of the best I've ever experienced! They not only respond in a timely fashion, they are professional and get it done right, every time. Cons: Google Business Profiles occasionally become disconnected and need to be reconnected, when this happens, we may not be notified a negative review has been received

  • s

    Thanks guys. Y'all helped me out a bunch. I appreciate it.

  • v

    Very pleasant experience signing up and on boarding with Bird Eye. Our on boarding rep Hitesh Yadav was wonderful and made the whole experience very easy. He was very patient, explained everything in detail and trained our staff to use the system.

  • d

    Birdeye is a great and Pragya Awasthi was awesome with onboarding!

  • l

    Birdeye has been great. Been with them a year now and they have become and integral part of our social campaigns.

  • g

    Great experience. They did a great job with helping us get the service set up. Overall great experience

  • m

  • e

    Great on boarding experience with Birdeye. They have made my customer reviews made simple great platform, across-the-board. Highly recommend. 👍👍👍

  • a

    Shraiya and Jake at Birdeye have been so helpful! I am new to marketing my business and to technology and they were so patient and kind with me while setting up the process. Working with them has already helped my business! Thank you Birdeye!

  • j

    Pragya Awasthi was patient and thorough in her presentation and follow up. I appreciated her efforts and attention!! She was very pleasant to talk to, informative and used her resources to get us an answer!

  • c

  • s

  • p

    The on-boarding crew worked with me and my web designer to incorporate all of the Birdeye widgets, etc. into my website and walked me through their app so I could quickly obtain feedback from my customers. I would recommend Birdeye to anyone.

  • s

    Hitesh was very helpful and explained everything thoroughly. I am excited to continue our relationship with Birdeye