4.9
7940 reviews75 reviews have no rating
Birdeye SMS Campaigns 4/5 rating, could go up to 5/5 as they roll out new features and fix bugs. PROS SMS campaigns are user friendly and easy to manage. CONS Still working on team chat for mobile. As well as having pictures in the SMS not always uploading, but customer service was quick to fix the issue. VENDOR RESPONSE Hi Maxwell, thanks for your feedback! Replied July 2022
Birdseye is great for patient engagement! Overall I am very satisfied with Birdseye. From the user-friendly functionality of the software to the different and broad aspect of functions, I was able to do a lot more than initially expected. PROS The live chat/texting capability is great and easy to use especially if you have multiple locations. I used the software to develop and send customer satisfaction surveys. This function is great however when the results come in and the data is compiled there can definitely be improvement in the presentation aspect of it. CONS As stated above I was a bit disappointed with it results data from the surveys I sent out to customers. When using a rating scale system they compile the data and creates graphs etc. however they are very hard to read let alone present in a meeting. This function can definitely be improved. REASONS FOR SWITCHING TO BIRDEYE Overall functionality and price point.
Birdeye Rocks! It makes potential clients aware of the importance of being correctly connected to business listing sites and reviews. PROS The way it helps potential clients see the importance of Business Listings and Reviews. CONS Sometimes it feels cumbersome on the reporting side. That is, getting the data into a presentation when showing the results to the client. VENDOR RESPONSE Hi Ethan! We appreciate you being a Birdeye partner! Thank you for your feedback! Replied July 2022
Wonderful tool for online reputation management PROS easy to use, auto replying to online reviews, we use this for managing reviews for our multiple products CONS none yet, we have been using it for managing online reivews, and its been great so far VENDOR RESPONSE Thanks for being a n Birdeye customer and taking the time to leave us feedback! Replied July 2022
Great for Reputation Management PROS Love that all of our property's reviews are consolidated and easily accessible from one location, rather than monitoring multiple websites throughout the day for reputation management. CONS I have no complaints at this time! Birdeye is currently meeting my expectations. VENDOR RESPONSE Hi Tracy! We are happy to hear about how much you are loving the platform. Thanks for being a Birdeye customer! Replied July 2022
Love this system! I have had a great experience with BE PROS User friendly and easy to have many different users CONS sometimes the businesses get deleted and are hard to get back VENDOR RESPONSE Thank you for sharing, Madison! We appreciate you being a Birdeye partner! Replied September 2022
Easy to use I appreciate being able to respond to all reviews. PROS I like that with one login, I can see all my reviews in one place and respond to them from the same screen. CONS My only complaint is that it's hard to filter down to find a specific review, but it seems there have been some new features added that have taken care of that issue. REASON FOR CHOOSING BIRDEYE All in one place. VENDOR RESPONSE Hi Mallory, we appreciate you taking the time to leave us feedback, please reach out to support@birdeye.com if you need any assistance with the platform. Thanks! Replied July 2022
Birdeye is great! Always great and easy! PROS I like how easy it is to use. I like that there is an app to access all the tools we use. Makes it very easy to communicate with customers on updates of any kind. CONS I have not experienced anything I dislike about the software yet.
Excellent Service, a must have for dental offices Very Satisfied PROS The software is extremely user friendly. It takes the place of an entire team member if you ask me. CONS The app needs some tweeks, but thats all I would say. VENDOR RESPONSE We appreciate your feedback Elijah! We love hearing how user friendly the platform is! Replied July 2022
Communication is key! Love it when tech support listens to the dilemma and then tells me what the fix to the problem is. Ankur listened, understood, and gave me clear directions to fix my issue.
A Sad Ending Birdeye doesn't listen. My overall experience ended with my retirement, effective May 12, 2022. I'm being charged, post-retirement, through January 2023 on a 12-month contract. I no longer require Birdeye's services but Birdeye will not accept cancellation of my account. I can only assume Birdeye expected me to plan my retirement around the existing contract. I can't recommend Birdeye to my colleagues (as I always have in the past); in fact, I'll recommend an alternative platform. The way Birdeye has managed the end of our relationship shows a complete lack of class. Why would I recommend Birdeye to colleagues who are also friends? The software produced the results we were after. No complaints about the software, only policy and people.
My review of the Birdeye platform! Pros: What I really liked about Birdeye is that they have a free trial, this gives you the opportunity to try the software and see if this software actually suits your needs. Birdeye has a great scala of functionalities and these work really good, as far as I've seen. The UI is also nice, which makes it easier to work with. Cons: Birdeye has a lot of functionalities, this can make it a little bit overwhelming to get started with. I can't think of anything that I disliked about Birdeye though. Overall: My overall experience with Birdeye is simply great.
Great customer support and always available with an answer.
Sanchi has been a pleasure to work with. Birdeye does a great job with making sure you understand how things work, highly recommended!
Birdseye is great for patient engagement! Pros: The live chat/texting capability is great and easy to use especially if you have multiple locations. I used the software to develop and send customer satisfaction surveys. This function is great however when the results come in and the data is compiled there can definitely be improvement in the presentation aspect of it. Cons: As stated above I was a bit disappointed with it results data from the surveys I sent out to customers. When using a rating scale system they compile the data and creates graphs etc. however they are very hard to read let alone present in a meeting. This function can definitely be improved. Overall: Overall I am very satisfied with Birdseye. From the user-friendly functionality of the software to the different and broad aspect of functions, I was able to do a lot more than initially expected.
Birdeye Helps Business Soar! Use Cases and Deployment Scope - We have three dental offices that rely on Birdeye's technology to help us capture the patient experience through Google reviews. The Birdeye dashboard is easy to use. I can see the patient reviews in real time. I get notifications via text and email as well. I can run a number of different reports from the dashboard. I have integrated my social media platforms so that the patient reviews appear on my social media pages as well. I have insight into how my competitors are doing as compared to my companies. It even captures all of your leads for you and you can send email or text campaigns to your contacts at any time. It's an incredible tool. There is no way that I'd have the bandwidth to do these marketing tactics on my own without the Birdeye technology. And we are about to add a new product - the Webchat feature. I can't wait. Pros - Reputation management -Lead generation -Business listings -Webchat -Referrals Cons - List more competitors in competitor analysis Likelihood to Recommend - I can't think of any business that couldn't benefit from Birdeye. Most everyone looks at a company's Google reviews before trying them out. Reviews definitely can influence a person's decision to go to your place of business or not. We send out our Birdeye review link to our patients right after their appointment. We even have a QR code with the link for them to review us. We want to strengthen our credibility and reputation in this highly competitive market and we do that by changing the way people experience dental care and by using Birdeye technology to keep us ahead of the curve. The Birdeye referral product wasn't as successful for us as we had hoped, but it may have just been that our patients weren't motivated by our $25 refer a friend program. Most Important Features - Reviews -Listings -Contacts Return on Investment - We receive thousands of reviews each year -We're able to respond to the reviews in the platform -We have appeared in over 312K Google searches -User actions, such as visits to our website, also increased exponentially - 10.5K in a year Alternatives Considered - N/A Other Software Used - Open Dental Software, Slack
Great program and service.
This company has the best technical support and customer service of any company I have ever experienced! It is absolutely unsurpassed! I highly recommend them!
It Was Nice dealing with Niraj ,he was extremely helpful went above and beyond to intergeneration service Jazz
Birdeye has been great to work with both David and John have gone out of their way to be helpful. I highly recommend Birdeye.