Lacie is strategically looking for new ways to involve their office managers in their online reputation to help capture the experiences of their customers.Lacie WalkerLocal SEO Marketing Manager at Extra Space Storage
“I am grateful and honored to accept a Birdeye View Award for CX Champion. It is a testament to the incredible dedication and hard work of my team. I also want to thank the team at Birdeye who has supported Extra Space Storage along the way and acknowledges and celebrates individuals who are passionate about delivering exceptional customer experiences.“Lacie Walker
CX Champion Award
This award demonstrates an unwavering commitment to providing outstanding customer service. While highlighting their dedication to customer-centric practices, innovation in enhancing the customer journey, and their ability to inspire positive change within their organization.
Lacie’s Award-Winning Journey
Lacie is an early adopter of QR codes and check-in links, she works hard to exceed customer expectations across all stages of the customer journey.
Lacie’s recent contributions include the successful enhancement of customer communication, achieved through the implementation of Google Messages, which facilitates seamless interaction for both new and existing customers across various locations.
Congratulations Lacie for being a well-deserved recipient of the CX Champion Award. You are a shining example of innovation and excellence in customer experience.
Meet the other CX Award Winners
Best CX Strategist Award
Grant GooleyFounderMyPortal Marketing
Grant is committed to empowering dental practices, elevating reviews, and optimizing revenue streams.
Digital CX Innovator Award
Amanda RappeMarketing ManagerGillott Home Team
Amanda is actively looking for ways to innovate processes within the real estate industry to cater to her clientele's digital expectations.
Birdeye: The Obvious Choice
Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for healthcare practices of all sizes.