homeresourcescase studiesHow this second-hand appliance store took control of their online reputation and boosted reviews by 134% through consistent customer experiences
How this second-hand appliance store took control of their online reputation and boosted reviews by 134% through consistent customer experiences
Company Snapshot
This second-hand appliance store is a family-owned and operated business located in Queensland, Australia. Specialising in the sales, service, and repair of domestic and commercial white goods—including refrigerators, washing machines, dryers, and dishwashers—the store has over 20 years of industry experience. Their team of qualified technicians is dedicated to delivering fast, reliable, and affordable service, ensuring complete customer satisfaction with every job.
- 2018
- 2013
- 1
This second hand appliance store has seen the following key improvements in the past 12 months with Birdeye:
- 490 new reviews generated
- 111% increase in calls to the business
- 159% increase in website visitors
- 138% increase in direction requests
- 82% increase in discovery searches
- 89% increase in Google profile views
Birdeye gets you real results that help you be chosen
- +350%
- +0.8 Stars
- +10%
Data is from over 100,000 Birdeye business customers
Birdeye: The Obvious Choice
Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for businesses of all sizes.
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