INBOX

All interactions in one place

Bring all conversations together to manage and respond to every message from multiple channels all from one platform.

BirdEye Inbox lets us connect, communicate, and respond quickly. We answered hundreds of new chats from potential and existing clients.Dawn Harsch, The McGuire Group Dawn_harsch

Introducing the modern customer
communications command center

UNIFIED INBOX

One inbox to rule
them all

Respond to messages from Facebook
Messenger, Webchat, and text messages from
one inbox. Integrate your CRM and even
differentiate between new leads and current customers.

TEAM COLLABORATION

Connect, collaborate and get more done

Assign conversations to the team or team member who can pitch in with the right response, every time.

GROUP MESSAGES & NOTIFICATIONS

Teamwork makes
the dream work

One shared tool for everyone to communicate confidently with customers via texting, Facebook messenger and web chat.

CUSTOM TEMPLATES

Make millions feel like one in a million

Customize and save message templates to scale your messaging with a personlized touch. When words don't cut it, add a picture, gif, pdf, or even a 😄.

BirdEye Inbox makes responding to our clients much easier. Our clients no longer have to wait on hold for answers to quick questions.Amanda Knight, Hillcrest Animal Hospital

MOBILE APP

All interactions,
anytime, anywhere

Do everything your desktop inbox can do
from your phone. Work together wherever
your team may be — on the sales floor, seeing
patients, or in the field.