All customer
interactions
in one Unified Inbox

Never miss another chat, review, survey or referral. Now every customer interaction lives in a single place, right in your inbox - ready for you to respond to.

Birdeye's Unified Inbox allows us to easily respond to every customer interaction - even from online reviews - and have the correct team member respond. It's helped us increase our customer engagement and satisfaction, and ensures we never miss a thing. Total game-changer.Marisa Endy Vanchieri - Director of Marketing, Sunburst Shutters and Windows Marisa Endy Vanchieri
UNIFIED INBOX

Every interaction, one
inbox

Give your teams access to every type of customer
interaction in one spot - reviews, referrals, surveys,
texts, email, voicemail, video chat, Facebook and
more.

Unified Inbox
INTERACTION HISTORY

See the full history
before you respond

View the full interaction history with each
customer, and send the perfect response every
time.

Interaction History
Experience Score

Updated customer
sentiment at every
touchpoint

Quickly gauge how happy each customer is in real
time by checking their Experience Score. Send
referral requests to your happiest customers;
deliver targeted responses to those who need a
boost.

Experience Score
TEXT THE REVIEWERS

Know the reviewer,
and start texting

Easily identify who wrote the review, and respond
to them directly with a private text or email
conversation.

Make Millions Feel Like One In  Million
SMART INBOXES

Customize your inboxes

Keep your inbox organized, route feedback to the
right people and get more done as a team.

Smart Inbox
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Powerful alone. Unstoppable together.

Birdeye is the only comprehensive platform for customer experience that offers a range of products that scale
with your business. Check out our other products that work well with Inbox.

Interactions

Respond faster and with confidence using the messaging platform designed to help you connect with customers.

Learn more
Reviews

The all-in-one customer reviews software to help you get more reviews and boost customer happiness.

Learn more
Surveys

Capture real-time feedback and understand your customers with simple and effective surveys.

Learn more
Referrals

Create custom referral and loyalty programs to turn your happiest customers into your newest stream of revenue.

Learn more
Start growing with Birdeye today
Resources
CASE STUDY
Hillcrest Animal Hospital
#1 on Google Search Results, Increased Reviews, and Numerous New Monthly Clients
Read More
Guide
How to do business entirely over text
Here's how you can use text messaging to connect with customers and grow your business.
Download Now
Webinar
How to Use Chat and Text to Stay Connected
How you can use chat and text messaging to make sure your business stays ahead of the competition.
Watch Now