InteractionsAll customer
interactions
in one Unified Inbox
Never miss another chat, review, survey or referral. Now every customer interaction lives in a single place, right in your inbox - ready for you to respond to.
Birdeye's Unified Inbox allows us to easily respond to every customer interaction - even from online reviews - and have the correct team member respond. It's helped us increase our customer engagement and satisfaction, and ensures we never miss a thing. Total game-changer.Marisa Endy Vanchieri - Director of Marketing, Sunburst Shutters and Windows
Every interaction, one
inbox
Give your teams access to every type of customer
interaction in one spot - reviews, referrals, surveys,
texts, email, voicemail, video chat, Facebook and
more.
See the full history
before you respond
View the full interaction history with each
customer, and send the perfect response every
time.
Updated customer
sentiment at every
touchpoint
Quickly gauge how happy each customer is in real
time by checking their Experience Score. Send
referral requests to your happiest customers;
deliver targeted responses to those who need a
boost.
Know the reviewer,
and start texting
Easily identify who wrote the review, and respond
to them directly with a private text or email
conversation.
Customize your inboxes
Keep your inbox organized, route feedback to the
right people and get more done as a team.
Birdeye is the only comprehensive platform for customer experience that offers a range of products that scale
with your business. Check out our other products that work well with Inbox.
Respond faster and with confidence using the messaging platform designed to help you connect with customers.
Learn moreThe all-in-one customer reviews software to help you get more reviews and boost customer happiness.
Learn moreCapture real-time feedback and understand your customers with simple and effective surveys.
Learn moreCreate custom referral and loyalty programs to turn your happiest customers into your newest stream of revenue.
Learn more