Online Reviews Reporting

Get actionable insights from your online reviews

Track, optimize, and report the performance of your reputation management.

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Online Reviews Reporting
AI-Generated Review Summaries
AI-Generated Review Summaries

Identify the themes in your customer reviews with AI

With BirdAI, you can summarize hundreds of reviews in seconds to quickly learn what’s working — and what isn't. Create reports by location and share with ease.


Focus on the metrics that matter

Visualize your online reputation data the way you want with intuitive and shareable dashboards designed to keep everyone on the same page.

Reviews & Ratings Over Time

Track and monitor review trends 

Quickly see how your reviews today stack up against last quarter, or last week — then use those insights to fine tune your customer experience.

Reviews & Ratings
Location Level Reports

Get location level reporting

Track your reviews across locations, rank them against each other, and share relevant insights with your location managers on time to drive stellar experiences across locations.

Location Level Reports
Review Campaign Reports

Get more reviews across channels

Measure the effectiveness of your review generation campaigns and monitor the number of reviews you get at a source, location, and channel level.

Review Campaign Reports
Review Response Reporting

Drive faster review response times

Track response time and response rate across locations, employees, and review rating. Compare performance over time and ensure your teams always respond on time.

Review Response Reporting
Review NPS Reporting

Understand the sentiment behind reviews

Track NPS and identify trends in the number of promoters and detractors your brand has over time and across locations. Automatically share the data with your locations and regions to improve.

Review NPS Reporting
Employee Leaderboard

Identify and reward your MVPs

Track the number of reviews, review rating distribution, and average rating at an employee level. Use the data to reward your top performers and motivate employees that are lagging behind.

Employee Leaderboard

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