Online Reviews Reporting
Get actionable insights from your online reviews
Identify the themes in your customer reviews with AI
With BirdAI, you can summarize hundreds of reviews in seconds to quickly learn what’s working — and what isn't. Create reports by location and share with ease.
Focus on the metrics that matter
Visualize your online reputation data the way you want with intuitive and shareable dashboards designed to keep everyone on the same page.
Track and monitor review trends
Quickly see how your reviews today stack up against last quarter, or last week — then use those insights to fine tune your customer experience.
Get location level reporting
Track your reviews across locations, rank them against each other, and share relevant insights with your location managers on time to drive stellar experiences across locations.
Get more reviews across channels
Measure the effectiveness of your review generation campaigns and monitor the number of reviews you get at a source, location, and channel level.
Drive faster review response times
Track response time and response rate across locations, employees, and review rating. Compare performance over time and ensure your teams always respond on time.
Understand the sentiment behind reviews
Track NPS and identify trends in the number of promoters and detractors your brand has over time and across locations. Automatically share the data with your locations and regions to improve.
Identify and reward your MVPs
Track the number of reviews, review rating distribution, and average rating at an employee level. Use the data to reward your top performers and motivate employees that are lagging behind.
Do more with Birdeye Reviews
Review Management
Effortlessly manage and respond to customer reviews for all your business locations from one intuitive dashboard.
Review Marketing
Showcase, share, and scale your reviews to build trust with customers everywhere they’re searching.
