BirdEye alerts you of negative customer experiences so you can respond instantly. Easily convert reviews into support tickets and assign them to employees to ensure every customer issue is resolved quickly.
Respond to reviews on third-party sites directly from one dashboard. Keep customers engaged and acknowledge issues right away.
Make it easy for your online review management team
With automated responses based on custom rules, you can stay focused on your business and still promptly address every incoming review.
On track to almost double their locations in 2 years, Black Bear Diner needed to make sure
guests at every location, old and new, were happy with their visit and eager to return.
BirdEye identifies reviews with spam, slander, and other violations and alerts the business owner using instant, daily or weekly alerts.
Organize mountains of feedback with one click. Tag and ticket multiple reviews to solve more problems in less time.
Improve team productivity with an employee leaderboard. Drive healthy competition by tracking requests, reviews, and ratings for each employee.