Online reputation
management
made easy

Review management software to take control
of your brand and solve customer issues.

SEE PRICING
Star Note

Online review management has never been simpler

Business reputation management made easy. View all your reviews from 150+ sites in one
interactive dashboard. Filter your review feed by rating, time period or by source to identify
which areas and sites to focus on. BirdEye sends you new review alerts via email or SMS so you
don’t miss a word.

Review Management Made Simpler
ticketing

Quickly address
negative feedback

BirdEye alerts you of negative customer
experiences so you can respond instantly. Easily
convert reviews into support tickets and assign
them to employees to ensure every customer
issue is resolved quickly.

watch a quick video on ticketing
Ticketing
Review Responses

Respond directly to
every review

Respond to reviews on third-party sites directly
from one dashboard. Keep customers engaged
and acknowledge issues right away.

Review Responses
response templates

Streamline
review responses

Make it easy for your review management team

Response Templates
automation

Automate review
responses

With automated responses based on custom rules,
you can stay focused on your business and still
promptly address every incoming review.

Automation
Case Study Story
SUCCESS STORY

Black Bear Diner uses role-based
review management to boost guest acquisition as business doubles

On track to almost double their locations in 2 years, Black Bear Diner
needed to make sure guests at every location, old and new, were happy with their visit and eager to return.

view case study
spam and slander detection

Automatic spam and
slander detection

BirdEye identifies reviews with spam, slander, and
other violations and alerts the business owner
using instant, daily or weekly alerts.

Spam Slaner Detection
Bulk management

Bulk review
management

Organize mountains of feedback with one click.
Tag and ticket multiple reviews to solve more
problems in less time.

Bulk Management
employee leaderboard

Keep employees
motivated

Improve team productivity with an employee
leaderboard. Drive healthy competition by tracking
requests, reviews, and ratings for each employee.

Employee Leaderboard

Start growing with BirdEye today

Resources
ARTICLE
Reviews and Ratings:
5 stars just wont cut it
Ratings matter of course. So how come your business has a 5-star average but no one’s come through the door except a large gust of wind and a FedEx employee ...
Learn More
CASE STUDY
BirdEye for Zodiac Pool Systems
5000 new reviews in one year enhances customer experience and product quality
Learn More
VIDEO
Complete Care - Video
Interview
Complete Care is dedicated to providing exceptional patient care, and cannot do this without insights from patient feedback.
Learn More