400+ locations
“Birdeye allows our teams managing hundreds of locations to respond to reviews instantly while staying fully on-brand.”
Sun Auto ServiceAuto repair and maintenance
Birdeye Launches AI Coworkers for Multi-Location BrandsFind out more
Jay responds to every review.
On brand. At every location.
Jay reads every review, understands the context, and responds on brand—and compliant
Always on - no added headcount
91%
Enterprise responses handled autonomously
8M+
Reviews responded to across enterprises, brands, and languages
200k+
Manual hours saved across enterprise teams
Responses that know your brand
and every location inside out
From every review to measurable impact.
- Coach once. Jay remembers -
and executes without fail.
Coach in plain language - no engineering
Point out a miss, adjust the tone for a frustrated customer, or update a rule as things change
Responses get better, compliance stays locked, and Jay never forgets
- Every response stays on brand -
and compliant.
Compliant to your industry - HIPAA, financial, and more
In the reviewer's language
Responses get better, compliance stays locked, and Jay never forgets
- Jay understands context.
Before responding, Jay reads the customer record, location memory, and survey history - picking up the issue, the location, and the sentiment to tailor the response
- You're always in control - automate or keep a human in the loop.
Autonomous where you trust it. 4- and 5-star responses publish on their own
Approval-first where it matters. 1- and 2-star or sensitive reviews wait for your team
Set the rule per location, per rating, per workflow - nothing publishes outside your guardrails
More than a response—Jay fixes what the review reveals
Responding is table stakes. When a review reveals a fixable issue, Jay partners with your other coworkers—here, Robin—to fix the root cause, not just respond.
A workflow you control, end to end
Configure every step for your brand, your rules, and your locations.
01.
Configurable to your rules
Auto on 5-star, approval-first on 1-star, delay by location, and more.
02.
Grounded in your customer context
Reads the customer record, location memory, survey history, and any of your 3,000+ integrations.
03.
Respond, on brand, in any language
Responds in your voice and tone, matched to the reviewer's language.
04.
Compliant to your industry
Applies your industry's compliance rules before any response goes out.
05.
Multi-agent orchestration
Hands off to the Ticketing Agent when a review reveals a fixable issue, on any rating.
Jay does more than just reviews
Jay runs a team of agents across listings, social, and AI search - getting every location found, chosen, and booked.
homereview response agent