Publishing agent analyzes top posts, competitor content, and trending topics to inspire fresh social content, optimized by channel and scheduled for peak engagement.
Engagement Agent instantly detects sentiment, intent, and priority in every comment - even if it's just an image - filters out spam, and responds in a brand-compliant way that strengthens trust.
Stay in control while AI agents handle the heavy lifting to deliver real social outcomes. Whether you want full automation or guided handoff, AI agents can be configured to adapt to your needs and your brand.
The Social Publishing Agent takes the guesswork out of content planning. The agent curates brand-consistent, local content for every location, drawing from top-performing posts, competitor activity, and industry trends. You choose how it runs, whether as a draft, approval, or full automation. It even schedules at the best times for reach and engagement, saving your team time, ensuring consistency, and growing your presence everywhere customers search.
The Engagement Agent monitors every comment, DM, and wall post. It detects intent, routes it to the right team, and drafts on-brand replies so nothing falls through the cracks.
Let the Reporting Agent uncover the insights and trends you need to optimize your social strategy. Track top-performing content, reach, engagement, response trends, and audience growth by location or region.
Get in-depth insights into your competitors’ social performance. Track their audience growth, publishing patterns, and engagement trends, then turn those insights into opportunities to outpace them and sharpen your own strategy.
Scale your social presence without extra effort. Easily customize posts for every channel and location, delivering personalized, locally relevant content that drives stronger engagement at scale.
Effortlessly create compelling posts with Birdeye Social's AI-powered content generator. Tailor content to your industry and customers, while AI recommends the right visuals to bring every post to life.
Use BrandAI to speak in your brand voice, understand your business goals, and follow your content rules, across every post and platform.
Schedule posts and drafts across accounts and networks at once, then track them in a visual calendar with filters for date, status, channel, location, and region.
Get AI-powered suggestions on the best time to post on social. Maximize reach and engagement with channel-specific timing. Identify trends and optimize your content performance.
Build a library of pre-approved posts that can be quickly published by location managers. Repurpose successful posts to boost engagement and streamline your publishing process.
Seamlessly collaborate, review, and approve content in real-time, ensuring a flawless brand presence.
Be active on social in real time with instant notifications. Quickly answer questions, respond to comments, and drive engagement from a centralized inbox.
“With Birdeye, we’ve increased our number of reviews by nearly 200% YoY, which has greatly contributed to brand lift and recall.”
“Birdeye gives our company instant credibility and makes getting reviews easier. We’ve seen an increase in customers contacting us directly from online, which gets our foot in the door. Birdeye also helps us build trust with customers, which is invaluable.”
“Birdeye brings the cacophony of 50+ location directory listing and reputation management down to a harmonious blend through a single, intuitive platform. Birdeye's solution has given me the perspective I need to effectively manage our expansive footprint.”
“Our online reviews have increased exponentially! As a result, we’re getting more business because we know our potential customers make buying decisions based on current customer reviews. It’s a cycle — and it works!”
“We’ve dramatically improved our online reputation. We have a direct connection to our customers that we’ve never had before — and with that, we’ve improved customer retention and customer experience.”
“I’ve loved watching our reputation transform from dismal to extremely healthy. Birdeye has one of the easiest platforms and teams to work with and has outperformed the others we've tried. This is a big deal!”
“Birdeye makes it easy to give your customers a number of different ways to reach you. They’ve been an integral part of us reducing our customer cancellations by over 50% this year.”
“From diner manager to regional vice president, every person using Birdeye can filter and fine-tune the platform to make it work best for them.”
“We are laser-focused on the patient experience from the top down. With Birdeye, we’re able to get a detailed look at our patients, our successes, and areas where we could improve.”
“Birdeye saves us time, improves our hospitality efforts, and helps us be strategic. The platform allows us to keep all of our attention on the guest experience, not on technology.”
“Birdeye has revolutionized the way we engage customers and promote positive user-generated content online.”
“Patients always tell us how great we are. Now our patients can tell everyone else. Easy to use, set up and Birdeye maintains it.”
“You spend your time turning clients into evangelists, and then Birdeye will give them a platform to evangelize to the masses. It’s a perfect system. Everybody wins.”
Yes, Birdeye Social supports both Facebook and Instagram. You can create, publish and schedule posts for both the platforms. You can create Instagram Stories, Reels, and also link in bio from Birdeye dashboard.
BirdAI is the AI and NLP engine that powers the Birdeye platform and offers local businesses all the AI tools needed to attract, convert, and delight customers. It helps them optimize their customer feedback management, enhance their customer interactions, increase productivity and drive better business outcomes.
No, BirdAI is available at no additional cost.
Birdeye Social is just $50 per month for single location accounts. For multi-location accounts, we offer Birdeye Social at a significantly discounted rate — reach out to learn more.
Reference the importance of social reputation management. After search, social channels are the most popular source of brand research.
While there are many social media management tools, only one is attached to the leading, all-in-one online reputation and customer experience platform.
Social media gives local businesses a way to offer their customers a quick, convenient, and positive experience. With the right social media management platform, you can quickly respond to questions, concerns raised in direct messages and comments, and negative reviews to create a strong online reputation.
Local businesses who prioritize creating a strong social media presence unlock a great way to connect with their customers, engage new leads directly, and share their brand on today’s most popular channels.
