Icon Insights
Act on Insights

Turn feedback into improved experiences
to delight your customers

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Send surveys via text

Get more responses and data with
frictionless text message surveys

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Add reviews or referrals

Attract new customers with post-survey

Text Message Surveys

Make it conversational

Send surveys that get a response, not an eye roll. Convenient and conversational, Pulse Surveys give you the ability to collect feedback and listen to VoC via text message — boosting response rates and providing real time insight.

Conversational Surveys
AI-Powered Insights

Hard data.
Easy learnings.

What to do with all your newfound customer sentiment data? Have Athena AI make it organized and actionable. Identify areas for improvement, stack rank your locations, and turn negative feedback into opportunities for growth with support tickets automatically pushed to the right people.

Business Insights
Switching to text-based Surveys instantly improved our results.
Within 6 weeks, we saw a 20-point increase in our NPS.
Jody Martin, CMO, Smile Brands Inc.Jody Martin
Post-survey interactions

Transform responses
into reviews and

Birdeye Surveys is perfectly suited for the next generation of marketing. Because we go a step further, giving you the option to automate referral requests and review requests for all survey respondents. Get Increased review volume, a boosted online reputation, and a steady flow of qualified leads — all driven by your happy customers.

End With A Review
Customize And Automate

Survey in seconds,
not days

Birdeye makes surveys simple. Your teams can easily create custom survey types, segment by audience, automate survey requests based on pre-defined triggers, and send them all through text, email, or messaging apps.

Survey Design Made Simple
Experience Score

Normalize your

Multi-touch, omnichannel, and normalized, Experience Score is the all-in-one metric for capturing VoC and measuring customer experience. Turn surveys, text, chat, and more into signals to inform how you reach your customers.

Experience Score
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Surveys + Reviews and Referrals

End your surveys with a Review request for improved online reputation or send referral requests to each respondent in a single click.

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Text Message Surveys

Convenient for your customer, more powerful for your business. Text Surveys boost response rates and give you in-the-moment feedback.

Bring it all together

Birdeye Surveys provides the in-the-moment insights you need
to delight your customers.

Our Experience Marketing Platform provides the rest of the tools
— helping you attract new leads using happy customers and
amplify your growth, automatically.

Customer experience is paramount for all our employees.
These surveys help us tweak our strategic plan. Without Birdeye, there
was no way to act on feedback.
Ericka Smith, VP of Marketing, Waterstone MortgageEricka Smith
The highest-rated Experience
Management software
Birdeye Surveys is top rated by real customers.
G2 Leader Winter 2021
G2 Momentum Leader Winter 2021
G2 Best Results Winter 2021
G2 Best Usability Winter 2021
G2 Best Relationship Winter 2021
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Powerful alone. Unstoppable together.

Birdeye is the only comprehensive platform for customer experience that offers a range of products that scale
with your business. Check out our other products that work well with Surveys.


The all-in-one messaging platform to run your business

Learn more

Create custom referral and loyalty programs to turn your happiest customers into your newest stream of revenue.

Learn more
Explore a better way to grow

See why Birdeye is the #1 rated Experience Marketing Platform and
the choice of forward-thinking businesses.