Birdeye will now allow the users to view the employee names and review tags upon downloading reviews in Excel format. The employee name will be visible under the 'Assisted by' column and the tags associated with reviews will be visible under the 'Tags' column in the Excel file that gets downloaded. This will help businesses to identify the employee who had assisted the customer and hence, they can gauge employee performance.
Birdeye users can apply filters and customize the reviews before downloading them. Only the reviews visible on the 'Reviews' page after applying filters will be downloaded in Excel file.