Birdeye G2 Awards 2021
For the 7th year in a row, Birdeye, the all-in-one Experience Marketing platform for multi-location businesses, was recognized across multiple categories by G2 as the leader in the customer experience and reputation management space, and as one of the most exceptional software companies in the world.
Birdeye again made a number of high-ranking appearances on lists of top-rated global software companies, including Best Global Software, Top Marketing Products, Best Software Products, Highest Satisfaction and Best Customer Service.
The recognition comes on the heels of a momentous year for Birdeye, as the company enabled its thousands of multi-location businesses to successfully respond to the many challenges posed by Covid-19 by accelerating full-lifecycle customer experience marketing.
The company launched a robust suite of communication tools, Interactions, including a Unified Inbox that allows businesses to connect with all leads and customers in one place, while also debuting an enterprise-grade Referrals product that allows businesses to create custom referral and loyalty programs that turn their happiest customers into new streams of revenue.
Birdeye CEO and co-founder, Naveen Gupta, said of the announcement: “We live in an Experience Economy. In 2021, customers choose businesses based on shared experiences, not ads - which means that marketers have to create and promote great experiences. They need a platform that can do this at scale - and we’re delighted yet again that Birdeye has been recognized in so many categories as that platform.”
The lists G2 created are based on data from over 1M authentic, verified customer reviews. These reviews were written and published between January 1, 2020 - December 31, 2020.
"This isn't a subjective list based on a few peoples' opinions," explains G2 CEO, Godard Abel. "With the highest traffic and engagement, largest selection of product and services, and highest quality data, G2 analyzes more than 4 million data points to determine which products and companies make the list."
"We live in an Experience Economy. In 2021, customers choose businesses based on shared experiences, not ads - which means that marketers have to create and promote great experiences. They need a platform that can do this at scale - and we’re delighted yet again that Birdeye has been recognized in so many categories as that platform.” - Naveen Gupta, Birdeye CEO
Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers using text messaging, and deliver the best customer experience with survey, ticketing and insights tools.