With Birdeye’s proprietary Athena AI engine, business managers can now analyze thousands of responses in a matter of minutes.

Once the integration is set up for your business, review and survey requests will go out automatically and will help you get a continuous flow of new reviews or survey responses.

Unified Inbox will be available to all current and new interaction customers at no extra cost.

With this new update, businesses can Optimize listings for Google, Facebook and Bing based on their specific requirements.

The new mass texting report will be visible within the campaign report section under the ‘Reports’ tab.

These surveys can help get a more accurate response, quickly from customers.

Once the integration is set up for your business, review and survey requests will go out automatically and will help you get a continuous flow of new reviews or survey responses.

Businesses can simply start video calls instantly on any device, from one unified inbox.

Inbox reports can be analysed by users and locations - allowing them to fix problems and address gaps in real time.

The enhancement will add complete transparency for campaign performance and will provide true evaluation of campaign efficiency.