Dec 22, 2023
Birdeye Social Unleashes Social Engagement with Cutting-Edge FeaturesNewAt Birdeye, we're thrilled to transform how businesses handle their social interactions with our latest feature release! Our enhanced social engagement platform offers a centralized and efficient hub for managing all things social.
Here's what's new and exciting:
- Centralized and Unified Feed: Experience a seamlessly unified feed intelligently sorted by the recency of interactions across diverse social channels. Gain a comprehensive view of customer engagements at a glance.
- Comprehensive Engagement Toolkit: Respond to mentions, tweets, quote tweets, comments, and direct messages with ease. Our platform goes beyond basic responses, offering actions like deleting, marking as spam, replying with mentions, and reposting.
- Timely Notifications and AI-Powered Responses: Stay informed with timely notifications and leverage artificial intelligence for lightning-fast, tailored responses. Never miss a beat in the dynamic world of social interactions.
- Track Engagement Across Networks: Seamlessly monitor all social account engagements on one centralised dashboard, from wall posts to direct messages. Keep a constant pulse on your social presence.
- Create Tailored Engagement Feeds: Filter engagements based on channels and types, such as comments, likes, direct messages, and mentions. Get a clear picture of the metrics that matter most to your brand.
- Never Miss Another Message: Receive real-time notifications via email or text whenever someone engages with your brand on popular platforms like Facebook, Instagram, LinkedIn, Twitter, and YouTube.
- Moderation Mastery: Take control of your social space with powerful moderation features. Hide, delete, and ban users to maintain a clutter-free, positive social feed.
- Mark Engagements as Closed: Ensure a systematic approach to managing and tracking interactions by marking engagements as closed. Streamline your workflow effortlessly.
Ready to elevate your social engagement game? Discover the transformative power of these new features!