Birdeye enhances audience selection in Automated campaigns
With improved features, now you can choose audience within your Automated campaign based on the source a contact is added from.
Now, respond to Facebook messages using Birdeye messenger
The user will be able to respond to the conversations initiated by a customer on Facebook Messenger through Birdeye Messenger.
Setup automated response emails for your survey takers
Birdeye now allows you to send an instant reply as soon as the customer submits a survey. This new feature within Surveys can be configured at any point, even while the survey is ongoing.
Integration call-outs introduced for Facebook and GMB pages
All Birdeye businesses, which haven't integrated Facebook or GMB pages will view a prominent banner that will appear on top of the Reviews page prompting them to connect their social accounts with social pages.
Birdeye improves Review solicitation flow on Mobile App
In the purview of improving the Mobile App experience for Birdeye users, Birdeye has enhanced the review solicitation flow on the Mobile app.
Tag-based Reports now available on Birdeye
Businesses can now view tag-based reports to analyze tags associated with reviews. These reports can be accessed from the 'Reports' tab and are placed within the last category under 'Review reports'.
Now, add daily business hours to your review profile
Now, both enterprise and SMB businesses will be able to display their daily working and non-working hours and business days on their Birdeye review profiles.
Faster and better: Birdeye Campaigns now enhanced
Birdeye announced new and improved campaign management features that will make it easier than ever to engage with your customers.
