• Oct 18, 2019

    Now, set up auto-reply messages within Webchat

    New

    To ensure Webchat is aligned with your business hours, Birdeye gives you the ability to customize an auto-reply for 'Business hours' and for 'Outside business hours.

    Now, set up auto-reply messages within Webchat


    With Birdeye, businesses can set up an auto-reply message for visitors who submit a message via Webchat. To ensure Webchat is aligned with your business hours, Birdeye gives you the ability to customize an auto-reply for 'Business hours' and for 'Outside business hours'.

    The Webchat auto-reply feature is directly aligned to the ‘Business hours’ on your Birdeye review profie:


    • If a business is ‘Open 24/7’, an online message will be sent.
    • If business hours have been set to ‘Appointment only’, an offline message will be sent
    • If business hours have been set to ‘Custom’, both the online and offline messages will be sent