New
Oct 18, 2019
Now, set up auto-reply messages within Webchat
To ensure Webchat is aligned with your business hours, Birdeye gives you the ability to customize an auto-reply for 'Business hours' and for 'Outside business hours.
With Birdeye, businesses can set up an auto-reply message for visitors who submit a message via Webchat. To ensure Webchat is aligned with your business hours, Birdeye gives you the ability to customize an auto-reply for 'Business hours' and for 'Outside business hours'.
The Webchat auto-reply feature is directly aligned to the ‘Business hours’ on your Birdeye review profie:
- If a business is ‘Open 24/7’, an online message will be sent.
- If business hours have been set to ‘Appointment only’, an offline message will be sent
- If business hours have been set to ‘Custom’, both the online and offline messages will be sent