DB Ops Engineer at Birdeye in Gurugram, India - Apply now!

Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

Responsibilities

• Own and support all databases including production, dev and QA 24x7. 
• Proficiency in MySQL/MongoDB database management.
• Expert in MySQL/MongoDB installation and configuration in ec2 environment.
• Expert in Deploy database changes (DML,DDL) on prod and non prod databases.
• Strong understanding of database security, backup, and recovery procedures.
• Proficient in writing Bash or Python scripts.
• Experience with database performance tuning and query optimization.
• Familiarity with database monitoring and performance tuning tools.
• Good understanding of AWS services, particularly RDS, EC2, S3, CloudWatch, and IAM.
• Experience with NoSQL databases such as MongoDB.

• A bachelor’s degree in Computer Science, Information Technology, or a related field is typically required.
• 2 - 4 years in experience with owning large traffic production databases
• In-depth understanding of MongoDB, including its architecture, features, and best practices.
• Knowledge of MySQL/MongoDB replication, sharding, and high availability configurations.
• Experience with backup and recovery processes specific to Mysql/MongoDB.
• Familiarity with scripting languages for automation and data manipulation tasks
• Strong SQL query writing skills, including complex queries and performance tuning.
• Experience with AWS services RDS,ec2,Cloudwatch and IAM.
• Understanding of MySQL/MongoDB security features, including authentication and authorization.
• Strong problem-solving skills for diagnosing and resolving database issues.
• Have worked with new noSQL technologies and is open to learn and implementing in production.

Added advantages:

• Exposure to work with a global teach team on a highly available multi-cloud SaaS application.
• Exposure to containerization

Why You’ll Join Us

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.