Keeping a pulse on the competition
Company Snapshot
Baton Rouge Telco Federal Credit Union is a 4-location credit union that has served Southeast Louisiana for 80 years.
- 4
- 1936
- July 2018
Before coming to Birdeye, the credit union had no brand reputation management software in place. Understanding the importance of collecting and leveraging authentic online reviews, the organization started to look at several different software solutions that could help solve its problems.
Baton Rouge Telco Federal looked at several competitors. However, none of these other platforms had the same range of features as Birdeye. Birdeye contained the widest range of features for an affordable price.
“Birdeye is user-friendly enough to integrate into our daily workflows and robust enough to allow me to demonstrate value. Our focus on brand reputation management has helped elevate the profile of our credit union in our market, and we are growing!”
More authentic customer reviews
With Birdeye, Baton Rouge Telco Federal has seen a huge increase in authentic member reviews. The Birdeye dashboard makes it easy to send review requests to customers quickly and easily. Since starting with Birdeye, Baton Rouge Telco Federal has gotten more than 300 new reviews across all review sites.
Because of the new reviews that have come in through Birdeye, Baton Rouge now has a greater level of visibility with customers. Baton Rouge Telco Federal Credit Union is now the top-ranking credit union for the search term “best credit union baton rouge.”
Promoting positive reviews
Baton Rouge Telco Federal uses the Birdeye reviews widget, which allows businesses to display a live feed of all their reviews from over 150 review sites directly on their own website. All the credit union had to do was paste a single line of code onto their website, and visitors could see glowing reviews from satisfied members.
Keeping track of the competition
With Birdeye competitive benchmarking, Baton Rouge Telco Federal can keep a close eye on competitors' online reviews. This information helps the credit union see how well they’re doing on member satisfaction compared to competitors in the same area.
Birdeye: The Obvious Choice
Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for businesses of all sizes.
