Competitive Benchmarking Software
Competitor analysis through customer feedback
Understand where you rank in your industry and leverage competitive insights to get ahead.
A-
150 mentionsA+
203 mentionsB
80 mentions
Hear every word of your competitors’ customer feedback
Birdeye’s benchmarking software gives you access to your competitors’ public data from 150+ review sites, 300M websites, forums, blogs, and social channels.
Win with competitive benchmarking
Compare sentiment for products and services against industry leaders at a brand, national or local level.
Discover competitor sentiment trends before they do
Birdeye's proprietary Natural Language Processing (NLP) algorithm, Athena, analyzes your competitors’ reviews from hundreds of review sites and social platforms so you can identify and track trending topics.
Compare performance from every angle
Evaluate your relative performance using the same categories and sub-categories you create for your own business insights, then drill down into specific topics, keywords, and adjectives driving customer sentiment. Zoom in on verbatim snippets and full-text reviews to get the full story.
Competitive NPS insights
Measure your competitors' Net Promoter Score (NPS) based on customer sentiment from their reviews to learn what their promoters love about their business.
Resources
Complete Care
How Complete Care increased patient acquisition by boosting reviews by 3000% with Birdeye.
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Competitor analysis video
Use feedback from your competitor’s customers to turn competitive benchmarking into competitive advantage. Here's how.
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Needle in the haystack: Capturing customer sentiment at scale
This guide will show you how property management companies can effectively and efficiently mine feedback and get highly valuable insights at scale.
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