Competitor analysis through customer feedback

Understand where you rank in your industry and leverage competitive insights to get ahead.

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Meter

Hear every word of your competitors’
customer feedback

BirdEye’s benchmarking software gives you access to your competitors’ public data
from 150+ review sites, 300M websites, forums, blogs, and social channels.

Hear Your Competitor Customers Feedback
categorized comparisons

Win with competitive benchmarking

Compare sentiment for products and services against industry leaders at a brand, national
or local level.

Win With Competitive Benchmarking
sentiment trends

Discover competitor sentiment trends before they do

BirdEye's proprietary Natural Language Processing (NLP) algorithm, Athena, analyzes your competitors’ reviews from hundreds of review sites and social platforms so you can identify and track trending topics.

Discover Competitive Trends Before They Do
If you want to stay ahead, it’s all about keeping
the competition in your rearview mirror.
Jim Fowler, Entrepreneur Magazine, 2017
custom categories

Compare performance from every angle

Evaluate your relative performance using the same categories and sub-categories you create for your own business insights, then drill down into specific topics, keywords, and adjectives driving customer sentiment. Zoom in on verbatim snippets and full-text reviews to get the full story.

Compare Performance From Every Angle
compare net promoter score

Competitive NPS insights

Measure your competitors' Net Promoter Score (NPS) based on customer sentiment from their reviews to learn what their promoters love about their business.

Competitive Nps Insights
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Resources
ARTICLE
Customer experience: The secret ingredient
How does BirdEye turn customer feedback into actionable insights?
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CASE STUDY
Blaze Pizza
How 116 restaurants stayed in-tune with their daily customer experience
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VIDEO
Competitor analysis video
Meet the same insights into your competitors’ customer feedback that you have for your own.
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