Compare sentiment for products and services against industry leaders at a brand, national or local level.
Your competitors’ reviews from hundreds of review sites and social platforms are run through Athena, BirdEye's proprietary Natural Language Processing (NLP) algorithm, so you can identify and track trending topics.
Jim Fowler, Entrepreneur Magazine, 2017
Evaluate your relative performance using the same categories and sub-categories you create for your own business insights, then drill down into specific topics, keywords, and adjectives driving customer sentiment. Zoom in on verbatim snippets and full-text reviews to get the full story.
Measure your competitors' Net Promoter Score (NPS) based on customer sentiment from their reviews to learn what their promoters love about their business.