Birdeye’s benchmarking software gives you access to your competitors’ public data
from 150+ review sites, 300M websites, forums, blogs, and social channels.
Compare sentiment for products and services against industry leaders at a brand, national
or local level.
Birdeye's proprietary Natural Language Processing (NLP) algorithm, Athena, analyzes your competitors’ reviews from hundreds of review sites and social platforms so you can identify and track trending topics.
If you want to stay ahead, it’s all about keepingJim Fowler, Entrepreneur Magazine, 2017
the competition in your rearview mirror.
Evaluate your relative performance using the same categories and sub-categories you create for your own business insights, then drill down into specific topics, keywords, and adjectives driving customer sentiment. Zoom in on verbatim snippets and full-text reviews to get the full story.
Measure your competitors' Net Promoter Score (NPS) based on customer sentiment from their reviews to learn what their promoters love about their business.