Salesforce Support Engineer at Birdeye in Gurugram, India - Apply now!

Why BirdEye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

Job responsibilities include but are not limited to:

• Demonstrating Exceptional analytical, troubleshooting, and problem-solving expertise in the Salesforce Platform
• Provide Tier 2 and Tier 2 support for complex issues and escalations related to the Salesforce platform covering both Sales and Service cloud
• Diagnose and resolve technical issues, including but not limited to configuration, customization, integration, and data integrity
• Develop and maintain advanced Salesforce functionalities, customizations, and integrations to meet business requirements ? Ability to adapt to a high-paced, high-volume environment with shifting priorities while multitasking and performing effectively under pressure.
• Perform proactive monitoring, maintenance, and optimization of the environment
• Create and maintain technical documentation, including troubleshooting guides and best practices
• Understanding Product and Business usecases and adpati
• Stay up-to-date with Salesforce releases, features, and best practices, and provide recommendations for continuous improvement
• Builds a trusting relationship with business stakeholders and leads them to adoption of the best solution with exceptional communication skills
• Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow
• Supply expertise in advanced Apex programming concepts including common design patterns, governor limit management techniques, bulk patterns, efficient and reliable trigger handling, and asynchronous operations
• Engage in code and technical design reviews of solution implementations to ensure code quality and best practices are maintainenance

Job Skills & Qualifications

Required:

• Working in the US Central Time Zone is a MUST
• CPQ Experience is required.
• Bachelor’s Degree in Computer Engineering, Computer Science or related field (or equivalent in experience)
• Minimum work experience: 3 years of software development and 4 years of Salesforce application development
• Bachelor’s Degree in Computer Engineering, Computer Science or related field (or equivalent in experience)
• 3+ years of hands-on Salesforce experience with evidence of exceptional ability
• Experience configuring and developing custom Apex/Visualforce/Lightning code in the areas of Service Cloud, Sales Cloud, Workflows, Mobile, Single Sign On, API’s, Marketo and integration to enterprise systems.
• Extensive experience developing Apex classes, Apex triggers, VisualForce pages and controllers,JavaScript, JQuery, web services leveraging the Salesforce API in REST, SOAP and Data Management (SQL, XML, JSON) knowledge.
• Experience with a complete software development life cycle
• Experience developing with Lightning, OR an SPA framework such as React, Angular, or Knockout.
• Experience on an Agile Scrum project delivered under Continuous Delivery / DevOps is preferred

Why You'll Join Us:

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.