Custom Variables In Surveys
Birdeye Surveys allow you to configure custom variables. Using custom variables, you can input many attributes about your survey respondents e.g. their order ID or their address. This helps you map your survey respondents to actual customers and drives better survey insights. With custom variables, you can segment your data better and even design your survey with fewer questions as you already have most of the relevant information about the respondents. Ultimately, it helps you deliver shorter surveys that collect more feedback and helps you take your customer experience to the next level.