Guides

In this guide, we break down how you can use text messaging and webchat to win more business and accelerate growth.

Not sure how to shift your marketing plan to adapt to changed consumer behavior? Here’s how to retain your existing customers and gain the ones your competitors are losing.

Learn how to use webchat to generate leads on autopilot, 24/7, turning your business into a lead-generating machine - while still delivering 1:1 personalized experiences.

Reviews & surveys help businesses rank higher on search, improve operations, and turn angry customers into loyal ones. Here's how to build a winning customer feedback process.

Chatbots are conversational agents that help businesses like yours communicate efficiently without employees needing to get involved. Here are 5 examples you can use today.

Don’t have the kind of online reputation that you want? Here are some templates you can use to respond to the 5 types of negative reviews.

In this guide, you’ll learn how you can delight your customers this holiday by using messaging to accept payments over SMS, Instagram Messaging, Facebook Messenger, and more.

Here are some tips and strategies to future-proof your business and be prepared for whatever may come next.

Learn how Experience Marketing can enable your business to deliver fantastic experiences and turn customers into brand ambassadors, all while building your corporate brand.

Getting your small business to stand out from the competition isn’t always easy. So we put together this guide to help you understand how to build a winning marketing plan.

In this guide you'll learn easy, actionable tips that will enhance your customer experience, boost your online reputation, and turn customer delight into revenue.

The best marketing is a personal recommendation from a friend or family member. Here's how you can start collecting more customer referrals.

The world of voice searches is here to stay. This guide offers 8 tips for businesses to optimize their business and improve their SEO through voice-search inquires.

In this guide, you’ll learn 5 easy, actionable tips you can implement today to build customer loyalty and reduce churn.

We analyzed over 24,000 healthcare practices of all sizes to identify statistics, trends, tactics and technology that will help you drive success with online reviews.

It's incredibly challenging to find new opportunities in today’s saturated marketplace. In this guide, we will share our top 15 tried and tested tips to get more customers.

Here's how your team can use the power of patient experience to capture surging search traffic & ensure that your practice is the obvious choice online.

Tune in to our latest free audio guide to learn how to build a customer referral program with Birdeye to grow brand awareness, attract more leads, and increase conversions