Providing high-quality tenant experiences is at the heart of property management. That means it’s now more important than ever to mine tenant feedback and glean valuable insights. However, the average mid-sized property management company owns hundreds to thousands of units. Furthermore, tenant feedback arrives from multiple sources - reviews, survey responses, emails, social media, chat and much more.
Property management companies need to be able to collect feedback in mass while quickly analyzing data to make informed decisions. This guide will show you how you can effectively and efficiently mine feedback and get highly valuable insights at scale.