Palm Valley Post Acute

JW in Surprise 

on Caring

2 years ago

I am/was a resident of this facility Carewas excellent from the time we got there until the day we left. Rooms are big some single some double. A great bunch of people, Joe mgr, Bobby tech/aid, Megan night nurse, Dnuta CNA Shalamar day nurse/case mgr, courtney day nurse, Brennen Physical Therapist. Wife was there 7 days for PT and OT and I was with her 75% of the time so I observed a lot and everything I say is true. I would highly recommend this place. 

Daughter86 

on Caring

6 years ago

I am a friend or relative of a current/past resident The staff is friendly and take good care of the needs of the patients. The short-term rooms are as spacious as a shared hospital room, but the long-term rooms are much smaller. I don't know if this happens everywhere, but my mom is less aware and things go missing from her room. Blankets, jackets, books, reading glasses, stuffed animals, etc. Books stay if we write her name in sharpie on all three sides and on the feet of stuffed animals. It's frustrating to keep buying he... read more

Andrew 

on Caring

7 years ago

I am a friend or relative of a current/past resident My wife is in Palm Valley Rehab & Care for rehab. It's excellent. They have activities, like going over to Dairy Queen to have some hamburgers. They play bingo, they have contests, and they do their nails. The place is very clean and the nursing staff is excellent. They really take care of the residents, they know who the patients are and the relatives that come to visit. You've got to check in before you go down the ward because it's a locked ward. I'm really happy with t... read more

anonymous45 

on Caring

14 years ago

Friend or relative of resident My mother-in-law has been in Palm Valley Rehab & Care Center since 2004. Her diagnosis is Dementia. She is in The Veranda Unit for alzheimers' and dementia patients. She has always received excellent care. The nurses and aides all know her and call her by name and are very attentive. At first sign of illness the staff is always on top of things. Calling the doctor and getting orders for treatment. The one problem I have with this facility is that the cleaning staff doesn't seem to check for mis... read more

Spoiler 

on Caring

2 years ago

I am a friend or relative of a current/past resident This place was absolutely horrible. It's a shame I had to give even 1 star. Biggest roach I've ever seen in patient room. Most staff, especially at night were horrible and even scary. I believe they medicate patients to put then to sleep so they don't have to care for them. I could go on and on but not enough space. I WOULDNT RECOMMEND THIS PLACE FOR MY WORST ENEMY. 

Cmeza 

on Caring

2 years ago

I am a friend or relative of a current/past resident My grandmother was in this facility for therapy following hip surgery. As far as nursing and all hands on care, we were pretty satisfied. The staff that provided care was very empathetic and caring. The unit manager named Joe, was exceptionally helpful and patient with answering any questions we had. Unfortunately we cannot say the same for the staff taking care of her discharge. Social services was extremely rude to our family and grandmother at all times. We got very lit... read more

uncovered 

on Caring

3 years ago

I am a friend or relative of a current/past resident My Sister gets UTI from poor care of her catheter and her mental status is effected and she become upset. Now they are kicking her out because they say she is mental unfit for there facility. If she had better care this would not happen. What place kicks you out because of there bad care. 

Dr. Lein 

on Caring

3 years ago

I am a friend or relative of a current/past resident 1. Day staff was responsive to patient needs. 2. Night staff was unresponsive to toileting and medication needs of bedridden patients. Waiting for over an hour for pain meds and toileting assistance 3. Bedridden patients do not have access to any activities, library or computer. 4. No transition to home services were provided over one week post discharge. Medical equipment needed for daily living came 5 days after discharge. No caregiver training given. 5. PT was done in t... read more

Marci8553 

on Caring

3 years ago

I am/was a resident of this facility Been here nearly a week. TV hasn't worked right yet. Staff is too busy to interact with us. Right now I've been waiting 5 hours for pain medication. If you truly care about your loved ones, don't send them here.