Mass Texting Service
Text more customers. Drive more revenue.
Create, send, and respond to texts from a single inbox
Increase conversion rates by sending messages that boast a 99% open rate.
Send automated, personalized, and time-saving texts at scale.
Request reviews, referrals, and surveys via text – all from one intuitive dashboard.
Promote sales and engage customers
Text sent. Growth delivered. Send discounts, updates, and other promotions via text to keep your customers in the loop.
Keep an open dialogue
Re-engage contacts that don’t respond to calls or emails and have 1:1 conversations with those who do.
Don’t be mistaken as spam. Send and receive text messages using your official business phone number.
Improve engagement with images
A picture is worth a thousand characters. Enrich your texts and boost engagement by including images, emojis, GIFs, or PDFs.
Request reviews and referrals
Ask customers for feedback anywhere, anytime with custom campaigns to solicit feedback, reviews, and referrals.
Engage customers at every stage
Put your text marketing on autopilot with automated messages based on various triggers.
Send personalized promotions
Segment your audience by location, products purchased, and other criteria – then tailor your texts to boost response rates.
Save time with templates
Use tailor-made templates to announce new products, promote events, share special offers, and more.
Comply with federal regulations
Meet texting best practices and minimize disruption to customers by sending campaigns only during business hours and with frequency limits.
Read and respond from one inbox
Keep text, social media, webchat, and Google conversations all in one inbox – then assign messages to team members who can follow up.
Respond to texts on the go
Manage your entire SMS marketing and two-way conversations anytime, anywhere from the Birdeye Mobile App.
Analyze text campaign data
Collect real-time data on deliveries and clicks. Track the number of campaigns by month, quarter, year, and campaign type.
Use the apps you love
Import contacts from your CRM and sync customer data with Birdeye’s 3,000+ integrations. Track lead behavior to send smarter messages that turn prospects into customers.
Birdeye outranks the competition
Birdeye customers get results
It’s so easy to create any message at any time. We immediately see people open and respond to the message! We have great responses and the patients appreciate the information and updates!
Birdeye is a platform that allows easy access between us and the customers. I don’t have to individually text someone on a cell phone. I can also easily create and manage contacts on the platform. This saves me so much time.
I would deﬁnitely recommend Birdeye as a student communication solution. User-friendly, easy to use, puts you in front of the customer, and gives you control!
Meet the all-in-one platform to drive customer acquisition and retention
Put your business at the top of search with a stellar online reputation and local SEO.
Connect & convert
Message customers from anywhere, stand out on social, and collect payments faster.
Products that pair with Mass Texting
Birdeye is the only comprehensive platform for customer experience to offer a range of products that scale with your business.
Chat, text, DM, and manage customer conversations from one inbox.
Engage visitors the moment they reach your site to grow sales and delight customers.
Generate, monitor, manage, and share reviews across 200+ sites.
Sunburst Shutters & Window Fashions
How Sunburst Shutters uses Birdeye to provide high quality service through Webchat and business texting during challenging circumstances.Read moreRead more
How Complete Care increased patient acquisition by boosting reviews by 3000% with Birdeye.Read moreRead more
Frequently Asked Questions
What are the benefits of mass texting or business text messaging?Click to open
What are the capabilities of Birdeye Mass Texting?Click to open
Birdeye Mass Texting is an affordable and easy way to send text messages to thousands of customers in one go. Birdeye Mass Texting lets you:
- Send SMS and MMs text messaging campaigns from your business landline
- Text 1:1 with contacts and respond to text replies from a centralized inbox
- Trigger text messaging campaigns based on customer behavior
- Personalize text messages
- Create text message templates
- Comply with TCPA industry regulations
What triggers can I use to automate my text messages?Click to open
You can set up automatic texts for when:
- A new contact is added
- A lead is converted
- A review is written
- A survey is completed
- A referral is made, and more