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Mass Texting Service

Text more customers.Drive more revenue.

Create and send personalized, high-converting text messages at scale.

Text more customers. Drive more revenue.

Create, send, and respond to texts from a single inbox

Effective

Increase conversion rates by sending messages that boast a 99% open rate.

Scalable

Send automated, personalized, and time-saving texts at scale.

All–in-one

Request reviews, referrals, and surveys via text – all from one intuitive dashboard.

Mass Texting

Promote sales and engage customers

Text sent. Growth delivered. Send discounts, updates, and other promotions via text to keep your customers in the loop.

Promote sales and engage customers
Two-way texting

Keep an open dialogue

Re-engage contacts that don’t respond to calls or emails and have 1:1 conversations with those who do.

Keep an open dialogue
Landline Texting

Remain recognizable

Don’t be mistaken as spam. Send and receive text messages using your official business phone number.

Remain recognizable
MMS Texting

Improve engagement with images

A picture is worth a thousand characters. Enrich your texts and boost engagement by including images, emojis, GIFs, or PDFs.

Improve engagement with images
Text Campaigns

Request reviews and referrals

Ask customers for feedback anywhere, anytime with custom campaigns to solicit feedback, reviews, and referrals.

Request reviews and referrals
Automations

Engage customers at every stage

Put your text marketing on autopilot with automated messages based on various triggers.

Engage customers at every stage
Personalization

Send personalized promotions

Segment your audience by location, products purchased, and other criteria – then tailor your texts to boost response rates.

Send personalized promotions
Templates

Save time with templates

Use tailor-made templates to announce new products, promote events, share special offers, and more.

Save time with templates
Compliance

Comply with federal regulations

Meet texting best practices and minimize disruption to customers by sending campaigns only during business hours and with frequency limits.

Comply with federal regulations
Unified Inbox

Read and respond from one inbox

Keep text, social media, webchat, and Google conversations all in one inbox – then assign messages to team members who can follow up.

Request reviews and referrals
Mobile App

Respond to texts on the go

Manage your entire SMS marketing and two-way conversations anytime, anywhere from the Birdeye Mobile App.

Respond to texts on the go
Reporting

Analyze text campaign data

Get real-time data on deliveries and clicks.Track the number of campaigns by month, quarter, year, and campaign type.

Analyze text campaign data
Integrations

Use the apps you love

Import contacts from your CRM and sync customer data with Birdeye’s 3,000+ integrations. Track lead behavior to send smarter messages that turn prospects into customers.

Use the apps you love

Birdeye outranks the competition

Birdeye Review Star ratingBased on 7,000+ reviews on
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Birdeye customers get results

Complete Care Logo
Kelly palms

It’s so easy to create any message at any time. We immediately see people open and respond to the message! We have great responses and the patients appreciate the information and updates!

Kelly Palms Director of Business Development at Complete Emergency Care
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Anntrese Huss

Birdeye is a platform that allows easy access between us and the customers. I don’t have to individually text someone on a cell phone. I can also easily create and manage contacts on the platform. This saves me so much time.

Anntrese HussOperations Manager, The Gutter Guys
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Charlene Talbot

I would definitely recommend Birdeye as a student communication solution. User-friendly, easy to use, puts you in front of the customer, and gives you control!

Charlene TalbotExecutive Director, New Horizons Learning Center

Meet the all-in-one platform to drive customer acquisition and retention

Drive traffic

Put your business at the top of search with a stellar online reputation and local SEO.

Listings Reviews Referrals Pages Google Seller Ratings

Connect & convert

Message customers from anywhere, stand out on social, and collect payments faster.

Messaging Webchat Mass Texting Appointments Social Payments

Raise the bar

Create exceptional experiences that boost brand loyalty and set you apart from the competition.

Surveys Insights Benchmarking Ticketing

Products that pair with Mass Texting

Birdeye is the only comprehensive platform for customer experience to offer a range of products that scale with your business.

Messaging

Chat, text, DM, and manage customer conversations from one inbox.

Learn moremeassaging

Webchat

Engage visitors the moment they reach your site to grow sales and delight customers. 

Learn morewebchat

Reviews

Generate, monitor, manage, and share reviews across 200+ sites.

Learn moreReviews

Resources

Icon Resources Casestudy

Sunburst Shutters & Window Fashions

How Suburst Shutters uses Birdeye to provide high quality service through Webchat and business texting during challenging circumstances.

Read moreRead more
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Birdeye Interactions - Smart Interactions Across Every Touchpoint

With Birdeye Interactions, your business can stay on top of every message you receive from customers. Here's how it works.

Watch now
Icon Resources Webinar

Close the messaging gap: Serve customers on their own terms

Missed messages lead to unhappy customers. Here's how you can stay on top of all interactions from text, email, chat, Facebook Messenger and even voicemail.

Watch now

Start growing with Birdeye today

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Frequently Asked Questions

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What are the benefits of mass texting or business text messaging?Click to open

Mass texting, also known as business text messaging or SMS marketing, is an effective and affordable way to reach consumers through their preferred channel - text messaging. With mass texting campaigns, you can deliver timely, relevant messages to customers’ mobile phones which increases engagement and loyalty.

What are the capabilities of Birdeye Mass Texting?Click to open

Birdeye Mass Texting is an affordable and easy way to send text messages to thousands of customers in one go. Birdeye Mass Texting lets you:

  • Send SMS and MMs text messaging campaigns from your business landline
  • Text 1:1 with contacts and respond to text replies from a centralized inbox
  • Trigger text messaging campaigns based on customer behavior
  • Personalize text messages
  • Create text message templates
  • Comply with TCPA industry regulations

What triggers can I use to automate my text messages?Click to open

You can set up automatic texts for when:

  • A new contact is added
  • A lead is converted
  • A review is written
  • A survey is completed
  • A referral is made, and more

What kinds of reporting capabilities does Birdeye Mass Texting offer?Click to open

You can view real-time data on deliveries and clicks across all your mass text campaigns. You can also track the number of campaigns and text messages you have sent monthly, quarterly, and annually

Can I purchase Birdeye Mass Texting as a stand alone product?Click to open

No, Birdeye Mass Texting is only available as an add-on product in addition to one of our standard pricing packages.

What is the difference between an SMS and MMS text message? Click to open

There are two types of text messages used for communications.
An SMS text is a text-only message that is limited to 160 characters and is typically used for basic text communications. If you try to send an SMS text message longer than 160 characters, it will be broken into multiple smaller messages but most modern phones will display it as a single large text.
An MMS text is any text message that includes multimedia content such as emojis, images, GIFs, audio or video clips, website links, or PDFs. An MMS text can also include up to to 1,600 characters of text and 500 KB of data.

When should I send an SMS versus an MMS text message? Click to open

Because an SMS text is short and sweet, it is ideal for quick informative messages such as appointment reminders and payment receipts.
An MMS text is ideal for promotional content and messages where an image or multimedia file can help boost engagement and response rates.

How much does it cost to send an SMS vs an MMS text?Click to open

It costs 1 credit to send an SMS text and 3 credits to send an MMS text.

Does Birdeye comply with Text Marketing regulations?Click to open

Yes. In line with the Telephone Consumer Protection Act (TCPA), text messages from Birdeye go out only between 8 am to 8 pm and customers can opt-out by replying with ‘STOP’ to any text. To minimize disruption, you can set frequency limits. Birdeye does not currently offer opt-in opportunities, but must emphasize to customers that all contacts should be opted-in via compliant methods.

Does Birdeye append opt-out language to mass text messages?Click to open

No, you will need to add opt-out language to each mass text to stay compliant with TCPA regulations. ‘Reply STOP to opt out’ would be the appropriate language to use.
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