CX Analytics Software

Make informed, data-driven decisions

Uncover opportunities to enhance customer experience at the brand and location level with data-driven insights.

Banner Analytics software

Better data. Better business outcomes.

Gain all the customer insights your org needs to deliver data-driven, brand-defining customer experience.


Get granular, real-time insights across all locations and customer touchpoints.


Leverage analytics to hold your locations to the highest standard of customer experience.


Quickly uncover key insights from large swathes of quantitative and qualitative customer data.


Tap into customer sentiment at scale

Dig into customer feedback across the categories and topics that matter to your business — and compare performance and CX across locations.

More about Insights
Performance by location
Experience Score

Quantify customer experience

Discover opportunities to elevate your brand with Birdeye Experience Score — a simple scoring system that makes it easy to understand customer interactions with your business.

More about Insights
Customer feedback topics
Competitive Benchmarking

Stay on top of the competition

Use your competitor’s customer feedback to create an advantage — doubling down on areas where you already outperform and investing in the gaps where their business is lacking.

More about Benchmarking
Competitive benchmarking

Get real-time visibility into your ORM and CX performance

Visualize data the way you want, filter into specific elements, and compare performance between locations and time periods to optimize your customer journey from search to sold.

More about Reporting
Get real-time visibility

Track the metrics that matter most

Easily build custom dashboards for real-time visibility into your top metrics. And share them with your locations and management to keep them accountable and informed.

More about Reporting
Track important metrics
Customer Feedback Summary

Quickly summarize feedback with AI

BirdAI helps you rapidly summarize customer reviews, survey responses, and inbox conversations to digest customer sentiment in bulk.

More about BirdAI
Get real-time visibility

Birdeye outranks the competition

Birdeye Review Star ratingBased on 7,000+ reviews on
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Birdeye customers get results

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Davids Bridal

Instead of taking a broad stroke approach, Birdeye allows us to drill down by region, district and individual stores, then come up with really detailed action plans that leverage our strengths while addressing our biggest opportunities.

Holly CarrollVice President, Customer Service & Contact Center Operations at David's Bridal
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Complete Care Center

Birdeye has really allowed us to get a good sense of where the pulse is. We can see where we’re thriving and where maybe we’ve fallen short.

Kelly PalmsDirector Of Business Development at Complete Emergency Care
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Birdeye helps us provide a better experience for our customers. It provides us with real-time data that is actionable. It improves internal processes and allows us to better manage our online reputation.

Lisa BullerDigital Marketing Specialist Waterstone Mortgage

Frequently Asked Questions

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What is insights software?Click to open

Insights software, also known as an analytics software or business intelligence software, is a type of application that helps organizations collect, analyze, and interpret data to gain valuable insights and make informed decisions. It enables businesses to extract meaningful information from large volumes of data and presents it in a visual and easily understandable format.

What insights should I be able to get out of my customer feedback?Click to open

Customer feedback provides insights on customer satisfaction, product/service improvement opportunities, feature requests, brand perception, customer experience, loyalty/churn indicators, trend identification, sentiment analysis, and customer persona refinement. Analyzing feedback helps understand customer needs, prioritize improvements, and differentiate from competitors. It guides product development, enhances the customer journey, and identifies brand advocates or at-risk customers. Monitoring feedback systematically using analytics tools ensures actionable insights to drive business growth and improve customer satisfaction.

What is competitive benchmarking software?Click to open

Competitive benchmarking software is a tool that helps businesses compare their performance, metrics, and strategies against their competitors in a specific location. The software provides insights into how a company measures up against its competitors, identifies areas of strength and weakness, and helps inform strategic decision-making.

Why do I need software to benchmark my business against the competition?Click to open

Managing competitive intel manually, especially when you have hundreds of locations, is not feasible. By leveraging competitive benchmarking software, businesses can gain a competitive edge, optimize their operations, and identify opportunities for improvement and growth.

What are the best practices while running competitor benchmarking analysis?Click to open

When conducting competitor benchmarking analysis, it's essential to follow these best practices:

  • Define Clear Objectives: Clearly define the goals and metrics you want to benchmark against your competitors to ensure focus and relevance.
  • Select Appropriate Competitors: Choose competitors that are relevant to your industry, market, and target audience to ensure meaningful comparisons.
  • Collect Reliable Data: Gather accurate and up-to-date data from reputable sources.
  • Analyze Data in Context: Analyze the benchmarking data in the context of your business strategy, strengths, and weaknesses to gain actionable insights.
  • Focus on Competitive Advantage: Identify areas where your business can differentiate and gain a competitive advantage based on the benchmarking insights.
  • Regularly Update Analysis: Conduct benchmarking analysis periodically to track changes, stay informed about industry trends, and adjust your strategies accordingly.
  • Translate Insights into Action: Transform the benchmarking insights into actionable strategies and initiatives to improve your business performance and stay ahead of competitors.


Icon Resources Guide

Needle in the haystack:  Capturing customer sentiment at scale

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