CX Analytics Software
Make informed, data-driven decisions
Better data. Better business outcomes.
Gain all the customer insights your org needs to deliver data-driven, brand-defining customer experience.
Get granular, real-time insights across all locations and customer touchpoints.
Leverage analytics to hold your locations to the highest standard of customer experience.
Quickly uncover key insights from large swathes of quantitative and qualitative customer data.
Tap into customer sentiment at scale
Dig into customer feedback across the categories and topics that matter to your business — and compare performance and CX across locations.
Quantify customer experience
Discover opportunities to elevate your brand with Birdeye Experience Score — a simple scoring system that makes it easy to understand customer interactions with your business.
Stay on top of the competition
Use your competitor’s customer feedback to create an advantage — doubling down on areas where you already outperform and investing in the gaps where their business is lacking.
Get real-time visibility into your ORM and CX performance
Visualize data the way you want, filter into specific elements, and compare performance between locations and time periods to optimize your customer journey from search to sold.
Track the metrics that matter most
Easily build custom dashboards for real-time visibility into your top metrics. And share them with your locations and management to keep them accountable and informed.
Quickly summarize feedback with AI
BirdAI helps you rapidly summarize customer reviews, survey responses, and inbox conversations to digest customer sentiment in bulk.
Birdeye outranks the competition
Birdeye customers get results
Instead of taking a broad stroke approach, Birdeye allows us to drill down by region, district and individual stores, then come up with really detailed action plans that leverage our strengths while addressing our biggest opportunities.
Birdeye has really allowed us to get a good sense of where the pulse is. We can see where we’re thriving and where maybe we’ve fallen short.
Birdeye helps us provide a better experience for our customers. It provides us with real-time data that is actionable. It improves internal processes and allows us to better manage our online reputation.
Reports to optimize every customer touchpoint
Get in-depth insights across the customer journey from search to sold to advocacy
Automatically request customer reviews and amplify them where they matter most.
Build a powerful online presence and boost your search ranking
Generate social posts, monitor engagement, and manage social across locations.
Meet the all-in-one platform to drive customer acquisition and retention
Put your business at the top of search with a stellar online reputation and local SEO.
Connect & convert
Message customers from anywhere, stand out on social, and collect payments faster.
Needle in the haystack: Capturing customer sentiment at scale
This guide will show you how property management companies can effectively and efficiently mine feedback and get highly valuableDownload now
Supercharge your automation - The Experience-driven marketer's guide to NLP
Manually analyzing extensive feedback just isn't sustainable. Read how to easily leverage Natural Language Processing (NLP) to extract valuable insight from customer feedback.Download now
Frequently Asked Questions
What is insights software?Click to open
Insights software, also known as an analytics software or business intelligence software, is a type of application that helps organizations collect, analyze, and interpret data to gain valuable insights and make informed decisions. It enables businesses to extract meaningful information from large volumes of data and presents it in a visual and easily understandable format.
What insights should I be able to get out of my customer feedback?Click to open
Customer feedback provides insights on customer satisfaction, product/service improvement opportunities, feature requests, brand perception, customer experience, loyalty/churn indicators, trend identification, sentiment analysis, and customer persona refinement. Analyzing feedback helps understand customer needs, prioritize improvements, and differentiate from competitors. It guides product development, enhances the customer journey, and identifies brand advocates or at-risk customers. Monitoring feedback systematically using analytics tools ensures actionable insights to drive business growth and improve customer satisfaction.
What is competitive benchmarking software?Click to open
Competitive benchmarking software is a tool that helps businesses compare their performance, metrics, and strategies against their competitors in a specific location. The software provides insights into how a company measures up against its competitors, identifies areas of strength and weakness, and helps inform strategic decision-making.
Why do I need software to benchmark my business against the competition?Click to open
Managing competitive intel manually, especially when you have hundreds of locations, is not feasible. By leveraging competitive benchmarking software, businesses can gain a competitive edge, optimize their operations, and identify opportunities for improvement and growth.
What are the best practices while running competitor benchmarking analysis?Click to open
When conducting competitor benchmarking analysis, it's essential to follow these best practices:
- Define Clear Objectives: Clearly define the goals and metrics you want to benchmark against your competitors to ensure focus and relevance.
- Select Appropriate Competitors: Choose competitors that are relevant to your industry, market, and target audience to ensure meaningful comparisons.
- Collect Reliable Data: Gather accurate and up-to-date data from reputable sources.
- Analyze Data in Context: Analyze the benchmarking data in the context of your business strategy, strengths, and weaknesses to gain actionable insights.
- Focus on Competitive Advantage: Identify areas where your business can differentiate and gain a competitive advantage based on the benchmarking insights.
- Regularly Update Analysis: Conduct benchmarking analysis periodically to track changes, stay informed about industry trends, and adjust your strategies accordingly.
- Translate Insights into Action: Transform the benchmarking insights into actionable strategies and initiatives to improve your business performance and stay ahead of competitors.