Customer experience analytics software
Improve experiences with customer feedback
Performance by location
Maintain a high standard
Track your performance across every location to learn what's working — and what’s not.
Insights categories
Monitor what matters
Create custom categories that make it easy to monitor key metrics for your business.
Topics, keywords, and adjectives
Track feedback trends
Understand exactly what’s fueling your feedback by identifying keywords and trending topics.
Snippets
Analyze insights at a glance
Identify trends, monitor keywords, and measure customer sentiment with snippets from your reviews.
Share insights
Empower your team
Download, email, and share insights across your organization to keep everyone in the loop.
Do more with Birdeye Insights
Competitive Benchmarking
Do what your competitors can’t by using their feedback to your advantage.
Enterprise Reporting
Track and optimize your marketing initiatives across reviews, surveys, and local SEO.
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